Summary
Overview
Work History
Education
Skills
Personal Information
Veteranspreference
Personal Information
Certification
Timeline
Generic

AKEEM AYENI

PHILADELPHIA,PA

Summary

Aspiring professional focused on Psychology and Coaching, dedicated to expanding knowledge and skills since August 2020. A strong passion for understanding human behavior and mental processes drives a commitment to making a positive impact in the lives of others. Through rigorous studies, valuable insights into various psychological theories and research methods have been gained, establishing a solid foundation for effective contributions in this dynamic field. Eager to leverage education and experience to foster growth and well-being in individuals and corporations communities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Fidelity
09.2017 - 08.2025
  • Company Overview: Agency: BYN Mellon
  • CLIENT ASSET MANAGEMENT: Applied client's information to the BNY Mellon broker referral system/protocol
  • Monitored 60 to 70 accounts a day with transactions wherein clients were abroad
  • Provided client services that exemplified the BNY Mellon mission and expectations as per their pledge to their clients
  • RISK ASSESSMENT: Monitored suspicious or otherwise abnormal client transactions
  • Notified clients of abnormal account activity
  • Checked and verified whether the client was knowledgeable and/or made the abnormal transactions
  • DATA ANALYSIS: Created an itemized record of communications concerning client account activity, claim and actions
  • Provided client's with recommend/ and or solution for conflicts regarding their accounts and or activity
  • Assessed and analyzed account activity and provided necessary and warranted actions on compromised accounts to prevent furtherance of threats to client's or BNY Mellon
  • Agency: BYN Mellon
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided backup support for organizational leadership.

Insurance Broker; Paid by Commission

Family First Life
01.2017 - 08.2017
  • PARTNER DEVELOPMENT: Provided information to potential policy holders about the number of opportunities persons process in preparation of retirement and/or unexpected tragedy
  • Allied with partner agencies to insure potential policy holders receive the best return possible for their investments
  • Maintained open lines of communication with partner agencies to insure I was up to date on incentives and product availability
  • RESEARCH: Analyzed variables specific to each client to determine what options is best suited for them and their situation (economic or otherwise)
  • Applied a thorough analysis to each client's chosen policy to insure its application follows the guidelines set forth by the agency issuing the policy
  • Performed field assessments to determine health factors such as smoker status
  • BENEFIT ANALYSIS: Surveyed individuals to determine whether they qualified for employer sponsored benefits
  • Worked with people on their retirement plans and provided the best plan for them
  • Offered alternative savings solutions to clients such as life insurance and other such banking solutions
  • Retained 90% of policyholders during annual renewal period.
  • Mentored 17 entry-level brokers.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.

Benefits Specialist; Paid by Commission

American Income
11.2016 - 11.2016
  • TIME MANAGEMENT: Planned field appointments strategically to optimize reach and quota achievement
  • Allotted enough time at the end of the day to devise another method of communication between the client and myself
  • Scheduled meeting times in accordance with google Estimated Arrival Times and traffic reports
  • RESEARCH: Applied understood benefit packages to clients based on employer coverage
  • Collected data concerning those employed to determine whether what benefits were available to them
  • Applied clients to the tier system of coverage when registering them to for employer benefits so that they may know what they are covered
  • BENEFIT ANALYSIS: Defined eligibility standards and guidelines, as per employer specification, to each client
  • Used client information to educate them about benefit packages; this enabled them to make a logical decision
  • Assessed the cost of insurer to provide the consumer with the best and most budget friendly solution

Customer Service Representative; $12.50/hour

Worldwide Flight Service
11.2015 - 09.2016
  • DATA ENTRY: Entered customer information into the appropriate systems
  • Processed monetary transactions related to the flight experience which included but is not limited to tickets, refunds, and transfers
  • Additionally, as part of our safety assurance program, provided options for travelers whom wished to be assistants to the flight attendants in insuring everyone was safety in the event of an emergency
  • PROMBLE SLOVING: Dealt with customer concerns and issues in a quick and controlled manor
  • Assessed potential threats or risks and reported them to the appropriate personnel
  • Provided solutions to clients whom may have missed their flights or whom were unable to fly due to overflow
  • RISK ASSESSMENT: Insured that the correct process was followed prior to customers boarding the various flights
  • Remained conscious of surroundings at all times to insure customers had a safe flight experience
  • Assisted elderly clients in their traveling concerns such as directing them to wheelchair accessible corridors and provided other needed support services
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Host; $3.25/hour

Applebee's
04.2015 - 11.2015
  • PRESENTATION: Presented knowledge of menu items and chef specialties to guest
  • Coordinated with servers to keep rotation and motion of the restaurant in tack
  • Escort the customer with to their seats and greeted them at the door to make sure their expectation was utmost and beyond expectation
  • HOSPITALITY: Great guest in a friendly and welcoming manor
  • Provided aid to servers in their preparation for the next party
  • Provided friendly and welcoming services for guest that exemplified the goals and mission of the restaurant
  • FLEXIBILITY: Provided exceptional service to all customers in the often-fast paced work environment
  • Maintained control over given task even with the constant changes of the restaurant industry
  • Provided services when needed in other positions as directed by management

Education

CPC Certified Professional Coach - Core Energy Coaching

Institute For Professional Excellence in Coach (iPEC)
Shrewsbury, NJ
08.2025

Associate in Art - Psychology

Community College of Philadelphia
Philadelphia, PA
12.2024

Skills

  • Attentive Listening Ability
  • Critical Thinking
  • Problem Resolution
  • Client Communication Skills
  • Customer Service Operations
  • Team Leadership Development

Personal Information

Full Time

Veteranspreference

None

Personal Information

Citizenship: US Citizen

Certification

Coaching Certification: A Life and Leadership Potentials Training.

Energy Leadership Index Master Practitioner (ELI-MP)

Executive Leadership Core Dynamics Specialist

Timeline

Customer Service Representative

Fidelity
09.2017 - 08.2025

Insurance Broker; Paid by Commission

Family First Life
01.2017 - 08.2017

Benefits Specialist; Paid by Commission

American Income
11.2016 - 11.2016

Customer Service Representative; $12.50/hour

Worldwide Flight Service
11.2015 - 09.2016

Host; $3.25/hour

Applebee's
04.2015 - 11.2015

Associate in Art - Psychology

Community College of Philadelphia

CPC Certified Professional Coach - Core Energy Coaching

Institute For Professional Excellence in Coach (iPEC)