Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
Generic

Akeem Davis

Hayward,CA

Summary

Dedicated professional with over 10 years of experience in customer service, patient access, and technical support. Proven ability to navigate complex systems, provide effective troubleshooting, and maintain high levels of customer satisfaction. Currently enrolled in a Help Desk Technician Bootcamp to further enhance IT support skills. Accomplished IT Support Specialist known for exceptional communication and leadership abilities. Experienced in providing comprehensive technical assistance and training staff to enhance performance and improve customer experiences.

Overview

11
11
years of professional experience

Work History

IT Support /Help Desk Associate

EMR CPR
11.2023 - Current
  • Provide comprehensive technical support, addressing hardware, software, and network issues.
  • Diagnose system errors and hardware malfunctions to ensure optimal performance.
  • Communicate effectively with clients to provide solutions via phone, email, and in-person support.
  • Assisted users with troubleshooting and resolving issues via phone and email.
  • Trained new staff on help desk procedures and customer service standards.
  • Monitored system performance to identify recurring problems or trends.
  • Collaborated with IT teams to escalate complex technical issues effectively.
  • Supported customers with password resets and account customization.

Patient Access Assistant

Stanford Health Care
07.2020 - 01.2023
  • Supported patients in a fast-paced healthcare environment, ensuring accurate medical records management.
  • Assisted patients with the Stanford MyHealth App, resolving issues over the phone and providing troubleshooting support.
  • Utilized CRM software to update patient information and communicate accurate service information.
  • Assisted healthcare teams with scheduling and coordinating patient appointments.
  • Maintained accurate patient records using electronic health record systems.
  • Supported staff by managing inventory and ordering medical supplies.
  • Facilitated communication between departments to streamline workflows.
  • Organized meetings and prepared materials for healthcare staff discussions.

DOT Courier

Enterprise Rental Car
San Jose, California
05.2016 - 11.2019
  • Delivered vehicles and documents to various locations efficiently.
  • Maintained accurate records of deliveries and pickups.
  • Inspected vehicles for safety and cleanliness before use.
  • Communicated with team members regarding delivery schedules.
  • Coordinated logistics for timely transportation of materials.
  • Assisted in training new couriers on company procedures.
  • Navigated routes using GPS systems to optimize delivery times.
  • Followed all safety protocols during vehicle operation and handling.

Warehouse Associate/Driver

Amazon
01.2016 - 10.2019
  • Managed inventory controls and product fulfillment in the warehouse.
  • Maintained a 98% efficiency level in inventory management and delivery operations.
  • Delivered merchandise across various Bay Area locations, consistently meeting or exceeding performance metrics.
  • Loaded and unloaded shipments, ensuring proper handling of materials.
  • Maintained inventory accuracy through regular cycle counts and audits.
  • Collaborated with team members to optimize workflow and productivity.
  • Adhered to safety protocols while handling hazardous materials safely.
  • Assisted in training new associates on warehouse procedures and equipment use.

Technical Support Agent

Fry's Electronics Inc.
San Jose, California
03.2014 - 10.2016
  • Assisted customers with technical issues and product inquiries.
  • Diagnosed hardware and software problems using troubleshooting techniques.
  • Provided remote support using ticketing systems and live chat tools.
  • Managed high-volume inbound customer inquiries through phone and chat.
  • Resolved customer complaints by following established protocols and procedures.
  • Collaborated with team members to improve service delivery and efficiency.
  • Documented customer interactions accurately in the CRM system for record-keeping.

Education

Cisco Certified Network Associate - true

ITBIZ TECH ACADEMY
Hayward, CA
03-2027

High School Diploma - Stockton, CA

NEW VISION HIGH SCHOOL
Stockton, CA
01.2007

Skills

  • Customer Support
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking
  • Network troubleshooting
  • Technical support
  • Customer service
  • Problem resolution
  • Effective communication
  • Data entry
  • Inventory management
  • Team collaboration
  • Report generation
  • Service ticket tracking
  • User support

Languages

English, Fluent

References

References available upon request.

Timeline

IT Support /Help Desk Associate

EMR CPR
11.2023 - Current

Patient Access Assistant

Stanford Health Care
07.2020 - 01.2023

DOT Courier

Enterprise Rental Car
05.2016 - 11.2019

Warehouse Associate/Driver

Amazon
01.2016 - 10.2019

Technical Support Agent

Fry's Electronics Inc.
03.2014 - 10.2016

Cisco Certified Network Associate - true

ITBIZ TECH ACADEMY

High School Diploma - Stockton, CA

NEW VISION HIGH SCHOOL

Similar Profiles

CREATE PROFILE
Akeem Davis