Akeem Gray
Atmore,AL
Summary
With a proven track record at TEKsystems, I excel in delivering exceptional customer service and resolving complex issues, enhancing customer satisfaction significantly. My expertise includes complaint handling and software navigation, underpinned by empathy and critical thinking. Achievements include reducing caller wait times and fostering customer loyalty through effective problem-solving and attention to detail.
Overview
3
3
years of professional experience
Work History
Remote Customer Service Support
TEKsystems
08.2024 - 01.2025
- Acted as liaison between customers and internal departments, facilitating resolution of complex issues.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Developed comprehensive understanding of company policies and procedures to effectively assist customers with diverse requests.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices related to customer support/service roles.
- Achieved swift problem resolutions by employing strong critical thinking and analytical skills during customer interactions.
- Reduced wait times for callers by implementing effective call routing strategies based on availability or expertise within the team.
Customer Service Representative
Copart Auto Auctions
07.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Remote Customer Service Representative
Omni Interactions
01.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma - General Studies
Escambia County Highschool
Atmore, AL05.2014
Skills
- Call center experience
- Complaint handling
- Empathy display
- Software navigation
- Patience maintenance
- Customer service excellence
- Customer service
- Problem-solving
- Attention to detail
Timeline
Remote Customer Service Support
TEKsystems
08.2024 - 01.2025
Customer Service Representative
Copart Auto Auctions
07.2023 - 07.2024
Remote Customer Service Representative
Omni Interactions
01.2022 - 04.2023
High School Diploma - General Studies
Escambia County Highschool