Akeem Heyward
San Antonio,TX
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members alike.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Automated Health Systems Inc.
07.2023 - 09.2025
- Resolved customer inquiries through phone, email, and chat channels efficiently.
- Led initiatives focused on enhancing customer engagement strategies to drive retention rates.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Patient Support Specialist
Cpap Medical
12.2022 - 05.2023
- Managed customer accounts, updating information and processing requests efficiently.
- Escalated complex issues to appropriate departments, ensuring swift resolution for customers.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Customer Service Representative
City Facilities Management
07.2020 - 10.2022
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Documented customer interactions accurately in CRM system to facilitate follow-up and resolution tracking.
- Collaborated with team members to streamline processes, improving response times for service requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
First Coast High
Jacksonville, FLSkills
- Empathy in service
- Conflict resolution
- Professional communication
- High-volume support
- Relationship building
- Customer service
- Active listening
- Call center experience
Timeline
Customer Service Agent
Automated Health Systems Inc.
07.2023 - 09.2025
Patient Support Specialist
Cpap Medical
12.2022 - 05.2023
Customer Service Representative
City Facilities Management
07.2020 - 10.2022
High School Diploma -
First Coast High