Akeem Johnson
Middle River,MD
Summary
Reliable CDL Class A Driver known for high productivity and efficient task completion. Possess specialized skills in route planning, vehicle maintenance, and safety compliance which ensure timely deliveries and optimal operation. Excel in communication, adaptability, and teamwork, using these soft skills to navigate challenges and collaborate effectively with dispatchers, warehouse staff, and customers.
Overview
2
2
years of professional experience
Work History
IT Specialist
TekSystems
Baltimore, MD
06.2024 - Current
- Conducted remote diagnostics to identify and solve technical problems.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Served as first point of contact for incoming technical service calls and emails.
Class A CDL Driver
Swift Transportation
Baltimore, MD
11.2023 - 06.2024
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Reported any mechanical issues or damages to management promptly.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Followed all applicable traffic laws and reported any incidents or accidents immediately.
- Verified customer orders arrived on time and in top-quality condition, corresponded precisely to initial order and met with complete customer satisfaction.
CDL Class A Truck Driver
Lily Transportation Corp
Baltimore, MD
04.2023 - 11.2023
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
- Reported vehicle malfunctions, accidents or violations to supervisors immediately.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
- Adhered to all applicable state and federal regulations governing the transportation industry.
- Provided courteous service to customers during pickups and deliveries.
Education
High School Diploma -
Randallstown High School
Randallstown06-2004
Skills
- Product delivery
- Documentation accuracy
- DOT compliance
- Adherence to regulations
- Loading and unloading
- Package handling
Timeline
IT Specialist
TekSystems
06.2024 - Current
Class A CDL Driver
Swift Transportation
11.2023 - 06.2024
CDL Class A Truck Driver
Lily Transportation Corp
04.2023 - 11.2023
High School Diploma -
Randallstown High School