Akeem Masha
Atlanta,GA
Summary
Experienced non-medical Care Provider offering 6 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
9
9
years of professional experience
Work History
Care Support Worker
Developmental Disabilities Home Care
06.2018 - 10.2023
- Enhanced patient comfort by providing personalized care and support tailored to individual needs.
- Assisted clients in maintaining personal hygiene, resulting in improved health and wellbeing.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Scheduled daily and weekly care hours for client caseload.
- Completed regular check-ins and progress report for each client.
Customer Retention Specialist
Nexxlinx (Call Center)
09.2016 - 08.2017
- Assist customers with concerns and present solutions
- Educate customers about products
- Retention by presenting offers.
Software Testing Engineer
MyCrowd
10.2014 - 08.2017
- Utilize different testing methodologies, specifically Agile
- Manual Testing with Excel
- Verify and validate bugs and defects.
QA Tester/Analyst
Utest
04.2015 - 08.2016
- Find bugs and defects
- Log and report bugs and defects
- Mobile and Web based application testing.
QA Tester
Principle Solutions Group
01.2015 - 08.2016
- Create test plans
- Prepare reports to track the execution of test cases and defects
- Help decide test environments.
Cart Pusher/Cashier/ Electronics Associate
Sam's Club
05.2014 - 02.2015
- Gather carts in parking lot
- Check out customers quickly and accurately
- Upsell and retain memberships
- Smile and greet.
Education
Associates in General Business -
Tarrant County College
Arlington, TX01.2014
Associates of Business Admin in Business -
Georgia Gwinnett College
Lawrenceville, GA01.2011
Skills
- First aid knowledge
- Patient care
- Meal preparation
- Medication administration
- Emotional support
- Client Documentation
Personal Information
Willing To Relocate: Anywhere
Timeline
Care Support Worker
Developmental Disabilities Home Care
06.2018 - 10.2023
Customer Retention Specialist
Nexxlinx (Call Center)
09.2016 - 08.2017
QA Tester/Analyst
Utest
04.2015 - 08.2016
QA Tester
Principle Solutions Group
01.2015 - 08.2016
Software Testing Engineer
MyCrowd
10.2014 - 08.2017
Cart Pusher/Cashier/ Electronics Associate
Sam's Club
05.2014 - 02.2015
Associates in General Business -
Tarrant County College
Associates of Business Admin in Business -
Georgia Gwinnett College
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