Akeem Rojan
Queens Village,New York
Summary
Results-driven associate with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings. Motivated associate with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
4
4
years of professional experience
Work History
Senior Front Desk Associate
PM Pediatrics Urgent Care
Syosset, NY
08.2021 - Current
- Kept records of room availability and guest accounts, manually or using computers.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Participated in quality improvement initiatives within the department to ensure optimal patient outcomes.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
Secretary
Totally Cool Driving School
Jamaica, NY
06.2020 - 01.2021
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Bachelor of Science - Economics
Queens College of The City University of New York
Flushing, NY01-2022
Associate of Science -
Queensborough Community College of The City University of New York
Queens, NY07-2021
Skills
- Information Protection
- Hospitality Services
- Multi-Line Phone Systems
- Office Administration
- Scheduling
- Problem-Solving Skills
- Project Management
- Staff Management
- Listening Skills
- Time Management
- Auditing
- Cash Handling
Timeline
Senior Front Desk Associate
PM Pediatrics Urgent Care
08.2021 - Current
Secretary
Totally Cool Driving School
06.2020 - 01.2021
Bachelor of Science - Economics
Queens College of The City University of New York
Associate of Science -
Queensborough Community College of The City University of New York
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