Summary
Overview
Work History
Education
Timeline
Skills
Generic

Akeem Toppin

Alvarado,TX

Summary

Dynamic Area Coach with extensive experience at HEB Grocery Store, excelling in staff training and operations management. Proven track record in enhancing team performance through motivational leadership and effective communication. Skilled in inventory management, driving efficiency, and fostering a positive work environment, resulting in improved customer satisfaction and operational success.

Overview

12
12
years of professional experience

Work History

Area Coach

HEB Grocery Store
01.2025 - Current
  • Assisted in training team members on operational procedures and customer service standards.
  • Supported daily operations by monitoring inventory levels and ensuring product availability.
  • Collaborated with management to implement new processes for improved efficiency.
  • Contributed to maintaining a positive store environment through effective communication with staff and customers.
  • Engaged in regular safety training sessions to ensure compliance with workplace safety standards.
  • Participated in team meetings to discuss operational challenges and propose solutions for improvement.
  • Developed familiarity with point-of-sale systems to assist in transaction processing and reporting tasks.
  • Enhanced team performance by implementing effective coaching strategies and providing ongoing feedback.
  • Continuously monitored market trends adapting strategies accordingly to maintain a competitive edge within the industry.

Deli Manager

HEB Grocery Store
06.2020 - 01.2025
  • Managed daily deli operations, ensuring quality and freshness of products.
  • Trained and supervised staff in food safety protocols and customer service standards.
  • Developed and implemented effective inventory management strategies to minimize waste.
  • Collaborated with suppliers to maintain stock levels and negotiate pricing.
  • Enhanced customer experience by addressing inquiries and resolving complaints efficiently.
  • Oversaw product displays, optimizing presentation for increased sales visibility.
  • Conducted regular staff performance evaluations, providing constructive feedback and support.
  • Analyzed sales trends to inform product selection and promotional activities.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Inventoried food products and associated materials on weekly basis.
  • Set schedules for Number staff by planning and designating shifts and hours.
  • Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.

Assistant Manager

Zaxby’s
02.2013 - 08.2014
  • Assisted in managing daily operations to ensure efficient service delivery.
  • Implemented training programs for new team members,
  • Ensured compliance with health and safety regulations, promoting a safe environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

N/a - Business Administration

East Central Community College
Decatur, MS
05.2013

Timeline

Area Coach

HEB Grocery Store
01.2025 - Current

Deli Manager

HEB Grocery Store
06.2020 - 01.2025

Assistant Manager

Zaxby’s
02.2013 - 08.2014

N/a - Business Administration

East Central Community College

Skills

  • Staff training and development
  • Operations management
  • Employee engagement
  • Building relationships
  • Motivational leadership style
  • Effective communication

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