To obtain an Administrative position where my exceptional ability to prioritize, organize, and effectively communicate with all levels of staff will be valuable in providing outstanding administrative support to the company's management personnel. Looking for an opportunity to use the 5 years of experience I've obtained with a record of accomplishment in areas of customer relations, accounting and general office operations. Posess strong communication, interpersonal skills and windows notepad experience. I have 10 years of experience, including as a Customer Service Representative, Store Associate, Management , Retail, Sales and many more industries including Cashier/Cook ,Transportation by Air, Food Stores, Eating and Drinking venues and many more. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Work History
Call Center Representative
Convergent Outsourcing
2016 - 2018
Handled large volume of customer calls.
Resolved customer complaints and processed payments.
Responsible for overseeing billing and data entry reports.
Maintained customer retention inquiries and electronic customer files.
Responsible for management of customer cases files.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Documented conversations with customers to track requests, problems and solutions.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
CASHIER
Nordstrom Rack
2016 - 2017
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Met high productivity standards in processing payments for customers.
Trained new team members in cash register operation, stock procedures and customer services.
Lifted up to 70 pounds at once and used forklift to move heavier loads
Enhanced customer satisfaction by providing efficient and accurate cash transactions
Streamlined checkout process for increased efficiency and reduced waiting times
Maintained a balanced cash drawer, ensuring accurate accounting at end of each shift
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment
Handled multiple payment methods securely, minimizing discrepancies and potential losses
Resolved customer complaints professionally, leading to improved customer relations and loyalty
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment
Exceeded productivity goals through consistent attention to detail and organization during busy shifts
Promoted store promotions and incentive programs to increase overall sales revenue
Prevented loss by vigilantly monitoring potential theft or fraud situations instore
Managed inventory levels effectively, reducing stock shortages and minimizing wastage
Ensured compliance with company policies and procedures while processing transactions efficiently
Mentored new employees on cashier duties and best practices, improving overall staff performance
Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes
Supported management in implementing operational improvements such as updated training manuals or revised schedules
Developed rapport with regular customers, offering personalized service that fostered brand loyalty
Customer Service Representative
Delta Airlines Global Services
2015 - 2017
Provided general information and directions to passengers.
Meet inbound arrivals as requested to provide special services (courtesy chairs, walk assistance through terminal).
Checked equipment thoroughly before use (wheels, locks, seats, back & footrests) Assisted customers in friendly and courteous manner Assisted in lifting passengers requiring assistance in and out of wheelchairs and / or aircraft seats.
Adhered to ADA requirements, as trained.
Upheld strict standards for quality and performance.
Resolved customer concerns with friendly and knowledgeable service.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Reviewed customer account information to determine current issues and potential solutions.
Escalated over 50 complex customer issues and set up appointments for further service.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Collaborated with team members to develop best practices for consistent customer service delivery
Developed strong product knowledge to provide informed recommendations based on individual customer needs
Exceeded performance metrics consistently, earning recognition as top performer within team
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Streamlined call center processes for improved efficiency and reduced wait times
Assisted customers in navigating company website and placing online orders, improving overall user experience
Conducted training sessions for Customer Service Representatives on various aspects of job including soft skills development, product knowledge enhancement, and procedural updates
Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes
Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
DELI CLERK
Kroger
2014 - 2016
Executed all customer service operations ensuring all restaurants standards of quality and excellence were met.
Accepted customer orders, which included cooked food to order.
Cleaned/washed dishes.
Stocked and logged inventory.
Managed daily food preparation and balancing of store cash receivables.
Affiliations FBLA (Future Business Leaders of America) Chorus Tracks and Field.
Prepared cold foods.
Sliced meats.
Cleaned work areas, kitchen tools, equipment , dishes, utensils.
Correctly packaged and stored food supplies.
Presented foods attractively.
Prepared food for customer orders.
Prepared food according to recipe e.
Packaged food for takeout.
Served food to customers.
Portioned out food for packaging kalong and plates.
Placed food on food warmers for serving.
Put food in refrigerated stor age to keep it from spoiling.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Organized ingredients and restocked supplies to prepare for busy periods.
Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
Maintained safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at deli counter.
Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
Provided enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
COOK/CASHIER
Taco Bell
2010 - 2014
Provided excellent customer service by accepted customer orders and processing output in timely manner.
Cooked/prepared food to order.
Cleaned food prep area.
Managed store inventory, assisted with unloading truck and stocking inventory.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Assisted with purchases, locating items and signing up for rewards programs.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Answered customer quests, provided store information and escorted to desired store areas.
Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
Lifted up to 50 pounds at once and used forklift to move heavier loads
Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Reduced food waste significantly by implementing proper portion control and storage techniques.
Streamlined kitchen operations with effective communication and collaboration among team members.
Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
Supported kitchen staff training and development, leading to increased productivity and efficiency.
Prepared meals efficiently under time constraints for timely service during peak hours.
Contributed to positive guest experiences by accommodating special dietary needs and requests.
Collaborated with management team to develop new menu items based on customer feedback and preferences.
Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
Showcased excellent knife skills for precise cutting and preparation of various ingredients.
Enhanced teamwork within kitchen staff by fostering collaborative environment focused on meeting high standards of quality and efficiency.
Mentored junior cooks in refining their culinary skills through hands-on guidance during meal preparation processes.
Cashier/cook
Dairy Queen Grill & Chill
2007 - 2009
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.
Trained new team members in cash register operation, stock procedures and customer services.
Lifted up to 50 pounds at once and used forklift to move heavier loads
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
Maintained balanced cash drawer, ensuring accurate accounting at end of each shift
Streamlined checkout process for increased efficiency and reduced waiting times
Enhanced customer satisfaction by providing efficient and accurate cash transactions
Prevented loss by vigilantly monitoring potential theft or fraud situations in store
Managed inventory levels effectively, reducing stock shortages and minimizing wastage
Promoted store promotions and incentive programs to increase overall sales revenue
Exceeded productivity goals through consistent attention to detail and organization during busy shifts
Ensured compliance with company policies and procedures while processing transactions efficiently
Mentored new employees on cashier duties and best practices, improving overall staff performance
Handled multiple payment methods securely, minimizing discrepancies and potential losses
Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment
Maintained balanced cash drawer, ensuring accurate accounting at end of each shift
Contributed to store success by maintaining high standards of cleanliness throughout facility
Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience
Developed rapport with regular customers, offering personalized service that fostered brand loyalty
Greeted customers entering store and responded promptly to customer needs
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers
Provided backup support for other departments when needed, showcasing versatility within retail environment
Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Contributed to store success by maintaining high standards of cleanliness throughout facility.
Education
High School Diploma -
Tattnall County High School
Reidsville, GA
05.2010
Skills
Flexible and Adaptable
Customer-oriented
Technical Support
Quality Assurance
Payment Processing
Report Preparation
Product Upselling
Call Control
Complaint Resolution
Communicating With Clients
Training Experience
Technical Troubleshooting
Task Prioritization
Social Perceptiveness
Attention to Detail
Data Entry
Dependable and Responsible
Good Telephone Etiquette
Teamwork and Collaboration
Organization
Calm Under Pressure
Call Center Operations
Sales Expertise
Quality Control
Customer Communication
Active Listening
Microsoft Word
Account Management
Customer Relations
Credit Card Payment Processing
Store Opening and Closing
Strategic Selling
Product and Service Sales
Corrective Actions
Assigning Tasks
Cash Register Operation
Dispute Mediation
Suggestive Selling
Product Promotion
Cash Handling
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
