Akeem Williams
4350 Trenton Dr North ,FL
Summary
Dynamic team player with a proven track record in customer service and problem-solving, honed across roles at UPS and McDonald’s. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional attention to detail and adaptability. Skilled in collaboration and maintaining high standards of service, contributing to increased sales and positive workplace dynamics.
Overview
4
4
years of professional experience
Work History
Ups
Warehouse Production
08.2024 - 01.2025
- Worked front counter, drive-thru and other areas.
- Handled customer orders efficiently.
- Executed multiple orders simultaneously with precision and attention to detail.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Partnered with coworkers to accomplish order processing.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Took orders, prepared meals, and collected payments.
Grocery Stocker
Winn Dixie
06.2021 - 05.2024
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Crew Member
McDonald’s
02.2021 - 05.2022
- Worked front counter, drive-thru and other areas.
- Handled customer orders efficiently.
- Executed multiple orders simultaneously with precision and attention to detail.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Partnered with coworkers to accomplish order processing.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Took orders, prepared meals, and collected payments.
Education
Mycro School of Duval
Jacksonville Florida 06.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
Timeline
Ups
Warehouse Production
08.2024 - 01.2025
Grocery Stocker
Winn Dixie
06.2021 - 05.2024
Crew Member
McDonald’s
02.2021 - 05.2022
Mycro School of Duval
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