Akeem Willock
McDonough,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Realtor
Village Premier Collection
03.2023 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Compared recently sold area properties to determine competitive market prices.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Presented purchase offers to sellers for consideration.
Realtor
Palmerhouse Properties And Associates
08.2021 - 03.2023
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Presented purchase offers to sellers for consideration.
Realtor
Your Home Sold Guaranteed
06.2020 - 08.2021
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
New Home Sales Consultant
Starlight Homes
08.2018 - 06.2020
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Coordinated appointments to show tenants and buyers prospective homes.
- Generated leads for sales and rental properties through cold calls and referrals.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Reviewed and executed confidential documents, contracts and disclosures.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Residential Sales Associate
Comcast
01.2015 - 08.2018
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Presented sales presentations and proposals to prospects in territory, identifying positive features, and advantages of cable, internet, home phone and home security services over those of competition.
- Completed documentation smoothly to finalize sales.
- Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Representative
AT&T
01.2012 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Increased revenue with strategic upselling of products and services to existing customers.
Retail Sales Associate
T-Mobile
01.2010 - 01.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
Education
No Degree - Communications
Nassau Community College
Garden City, NYHigh School Diploma -
Roosevelt High School
Roosevelt, NY06.2008
Skills
- Microsoft Office
- New Home Sales and Consulting
- Real Estate Sales Expertise
- Business Development
- Closing Sales
- Superior Organizational Skills
- Establishing Contacts
- B2B Sales and Service
- Converting Leads
- Communications Strategies
- Administrative Support
- CRM Software
Timeline
Realtor
Village Premier Collection
03.2023 - Current
Realtor
Palmerhouse Properties And Associates
08.2021 - 03.2023
Realtor
Your Home Sold Guaranteed
06.2020 - 08.2021
New Home Sales Consultant
Starlight Homes
08.2018 - 06.2020
Residential Sales Associate
Comcast
01.2015 - 08.2018
Customer Service Representative
AT&T
01.2012 - 01.2015
Retail Sales Associate
T-Mobile
01.2010 - 01.2012
No Degree - Communications
Nassau Community College
High School Diploma -
Roosevelt High School
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