Akeem Yussuf
Lawrenceville,GA
Summary
I am a highly motivated and enthusiastic individual with a strong ability to multitask. I possess excellent organizational skills, thrive as a team player, and pay meticulous attention to detail. With a background in administrative roles, I bring valuable experience in customer service and interpersonal relationships, underpinned by effective communication.
My proficiency in Microsoft Office, accurate data entry skills, and adeptness in various clerical tasks enable me to excel in administrative functions. I have a knack for analyzing root causes and devising effective resolutions, and I thrive on challenges and continuous learning.
I take great pleasure in sharing my knowledge and connecting with individuals in the technical space. I look forward to leveraging these skills and qualities to contribute to meaningful projects and collaborations."
I take great pleasure in sharing my knowledge and connecting with individuals in the technical space. I look forward to leveraging these skills and qualities to contribute to meaningful
Overview
15
15
years of professional experience
Work History
Customer Service Representative, DATA ENTRY,
PUBLIX
12.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Determined customer needs and interests to recommend [Product or Service] to customers.
- Updated account information to maintain customer records.
Customer Service Representative
CRST
09.2019 - 12.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Service Representative
Tandem Product Design
09.2017 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Developed and updated databases to handle customer data.
Clerical Officer, ADMIN ASSISTANT,DATA ENTRY
SURULERE LOCAL GOVERNMENT
04.2009 - 12.2016
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained employee files in accordance with company policies and legal requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Monitored security to help maintain equipment, data and information safety.
- Delivered clerical support by handling range of routine and special requirements.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Created welcoming and comfortable space by keeping library clean and organized.
- Offered basic reference assistance to support information needs.
- Produced correspondence, reports, and deliver documents required for Head of the Department.
Education
High School Diploma -
SAINT JOHN COLLEGE
LAGOS NIGERIABachelor of Science - Business Administration
LAGOS STATE UNIVERSITY
LAGOS, NIGERIA06.2015
Skills
- Scheduling
- Data Entry
- Product Knowledge
- Information Security
- Appointment Scheduling
- Customer Service
- Travel Planning
- Warehousing Functions
- Active Listening
- Microsoft Outlook
- Clerical Support
- Problem-Solving Abilities
- Call Center Operations
- Customer Relations
Timeline
Customer Service Representative, DATA ENTRY,
PUBLIX
12.2020 - Current
Customer Service Representative
CRST
09.2019 - 12.2020
Customer Service Representative
Tandem Product Design
09.2017 - 08.2019
Clerical Officer, ADMIN ASSISTANT,DATA ENTRY
SURULERE LOCAL GOVERNMENT
04.2009 - 12.2016
High School Diploma -
SAINT JOHN COLLEGE
Bachelor of Science - Business Administration
LAGOS STATE UNIVERSITY