Summary
Overview
Work History
Education
Skills
Timeline
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Kiah Smith

Baltimore,MD

Summary

Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.

Overview

24
24
years of professional experience

Work History

ADMINISTRATIVE OFFICER I

DPSCS
12.2023 - Current
  • Responsible for searching Ident/Index, MD Raps, TIME (FBI) Archive Web (Cogent) and the court system for requested criminal charges in order to flag charges to be expunged
  • Request the removal of Master fingerprint cards from the Master SID File
  • Responsible for deleting criminal charges from Ident/Index system, MD RAPs, TIME (FBI) Archive Web (Cogent) and printing out the before screens (I/I, ADRL, RAPs, and JIS)
  • Corresponding with the District and Circuit courts, Police Departments, Sheriff’s Offices, FBI, and Maryland State Police or any other agency via phone and fax to resolve discrepancies with the case file
  • Prepare correspondences (Certificate of Compliance, Routine letters, and labels for mailing correspondences)
  • Process expungement request for fingerprint images
  • Responsible for verifying the removal of fingerprint images from Cogent Web Archive
  • Removing information from public view
  • Searching for criminal charges requested for expungement
  • Flagging charges to be expunged
  • Deleting criminal charges
  • Preparing correspondence
  • Processing expungement requests
  • Verifying the removal of fingerprint images

Supervisory Human Resources Specialist (Employee Benefits)

DEPARTMENT OF HEALTH AND HUMAN SERVICES
BALTIMORE, MD
05.2008 - 12.2022
  • Formulated and executed strategic plans for the development, enhancement, and maintenance of comprehensive employee benefits and retirement programs, aligning with organizational goals and employee needs
  • Provide technical advice and assistance in various HR programs such as: recruitment & placement, performance management, compensation, employee benefits, training, employee relation, HR development, personnel action processing, and data reports, as needed
  • Advise FEC leaders and staff on all aspects of HR programs issues including pay administration, Fair Labor Standards Act (FLSA), bargaining unit inclusion, position designation, OPM guidance (e.g., Guide to Processing Personnel Actions), agency personnel instructions, collective bargaining agreements, Employee Relations, Benefits, and Performance Management
  • Serve as coach, facilitator, and/or negotiator in coordinating team initiatives, strategic planning and consensus building activities among team members
  • Monitor, interpret, and implement new or proposed complex legislation, regulatory, and/or policy guidance affecting HR program areas
  • Collaborate with Director on program implementation, monitoring goals, interagency reporting requirements and the preparation of the FEC's annual reports
  • A key part of my role was to ensure that my staff delivered accurate information to employees about their benefits, helping them to maximize their entitlements
  • This involved training my team to effectively communicate complex benefits information
  • Lastly, I provided direct counseling to management, employees, retirees, and their families on their entitlements and options
  • This involved interpreting the laws and regulations governing benefits, which required both strong analytical skills and effective communication
  • Overall, my role was focused on ensuring that our benefits programs not only complied with legal requirements but also met the needs of our employees, fostering a positive workplace environment

EMPOLOYEE BENEFIT ( Administrative Assistant)

CENTER FOR MEDICARE AND MEDICAID
05.2008 - 02.2009
  • In my role as an Administrative Assistant, I supported the Deputy Director of HR by managing various aspects of employee benefits administration
  • One of my key responsibilities was to input and update all new and existing employee benefits in the Capital HR system
  • This included critical programs like the Thrift Savings Plan (TSP), Federal Employee Health Benefits (FEHB), and Federal Employee Group Life Insurance (FEGLI)
  • I also provided guidance to employees regarding the immediate and long-term benefits of the TSP, helping them understand the enrollment process as well as how to make changes or cancel their participation if needed
  • This required a strong understanding of the program and effective communication skills to ensure employees felt informed and supported
  • A significant part of my role involved troubleshooting issues that arose within the benefits system
  • I worked collaboratively with other staff to identify and address problems, and I provided detailed reports outlining the recommended approaches for resolution
  • This included investigating issues with production benefits reports and resolving system or user problems, ensuring the integrity of our data
  • I also processed retroactive adjustments and traced errors in benefits records, which often required meticulous attention to detail
  • When errors occurred, I was responsible for correcting records and ensuring everything was accurate
  • In addition to my regular duties, I worked on special projects that required in-depth research to meet specific reporting requirements
  • This often involved analyzing data and synthesizing findings to support our HR initiatives
  • During new employee orientations, I provided general advice and assistance on employee benefits, helping newcomers navigate their options
  • I also communicated with insurance carriers and customers regarding reimbursement and debt inquiries, ensuring that our employees received the support they needed

ADUIT SPECIALIST

STATE OF MARYLAND CJIS
04.2001 - 09.2004
  • Conducted thorough audits of criminal and applicant records for the State of Maryland’s Fingerprint Unit, ensuring the accuracy and integrity of data associated with names, Social Security Numbers (SSNs), dates of birth (DOBs), aliases, addresses, and fingerprint cards
  • Verified compliance with federal and state regulations governing the handling of sensitive information, maintaining the highest standards of confidentiality and data protection
  • Developed and implemented audit protocols to systematically evaluate the quality and reliability of data within the NCIC database, identifying discrepancies and areas for improvement
  • Prepared detailed weekly reports summarizing audit findings, trends, and recommendations for corrective actions, facilitating informed decision-making and enhancing operational efficiency
  • Collaborated with law enforcement and regulatory agencies to ensure accurate reporting and resolution of identified issues, contributing to the overall effectiveness of criminal background checks and investigations
  • Trained and mentored team members on auditing procedures and best practices, fostering a culture of accountability and continuous improvement within the auditing unit

Education

High School Diploma -

Woodlawn
Baltimore, MD
05-2000

Skills

  • Data entry
  • Document management
  • Record keeping
  • Research skills
  • Database management
  • Customer service
  • Office administration
  • Problem solving
  • Time management
  • Benefits administration
  • Information security
  • Strong interpersonal skills
  • Proofreading
  • Multi-line phone systems
  • Travel arrangements
  • Audit procedures

Timeline

ADMINISTRATIVE OFFICER I

DPSCS
12.2023 - Current

Supervisory Human Resources Specialist (Employee Benefits)

DEPARTMENT OF HEALTH AND HUMAN SERVICES
05.2008 - 12.2022

EMPOLOYEE BENEFIT ( Administrative Assistant)

CENTER FOR MEDICARE AND MEDICAID
05.2008 - 02.2009

ADUIT SPECIALIST

STATE OF MARYLAND CJIS
04.2001 - 09.2004

High School Diploma -

Woodlawn

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