Akeeno Thomas
Daytona Beach,USA
Summary
Adept at managing high-stress environments, demonstrated through a successful tenure at the Department of Correctional Service, where I honed skills in crowd & security management and exceptional leadership. My background in hospitality, including at The Delta Hotel, underscores my commitment to superior customer service and relationship management, achieving seamless team collaboration and guest satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor
The Daytona Hotel
Daytona Beach, FL
05.2025 - Current
- Oversaw daily hotel operations, ensuring high service standards and guest satisfaction.
- Implemented process improvements to enhance efficiency and reduce wait times.
- Trained and mentored staff on best practices and operational procedures.
- Resolved guest complaints effectively, maintaining positive relationships and loyalty.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Banquet Captain
The Daytona Hotel
Daytona Beach, FL
01.2025 - Current
- Supervised banquet staff to ensure seamless event execution and guest satisfaction.
- Coordinated logistics for large-scale events, optimizing setup and service flow.
- Trained new team members on service standards and operational procedures.
- Managed inventory of supplies, ensuring readiness for upcoming events.
- Implemented process improvements that reduced setup time by streamlining workflows.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Bartender/Server
The Daytona Hotel
Daytona Beach, FL
11.2023 - Current
- Mix and serve beverages according to standard recipes and customer preferences.
- Maintain cleanliness and organization of bar area, ensuring compliance with health regulations.
- Provide exceptional customer service, enhancing guest experiences through attentive interactions.
- Train new staff on bartending techniques, menu offerings, and customer service standards.
- Resolve customer complaints efficiently, reinforcing positive relationships and repeat business.
Server
The Delta Hotel
Daytona Beach, FL
07.2023 - 12.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Used good communication skills to reduce guest dissatisfaction.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Processed payments and completed register transactions accurately.
- Used focus and memorization skills to keep track of tables and remember orders.
- Exercised focus and concentration to keep track of tables and remember orders.
- PROFESSIONALEXPERIENCE
Correctional Officer
Department of Correctional Service
Kingston, Jamaica
09.2013 - 11.2021
- Maintained order within the facility by conducting searches, shakedowns, head counts and pat downs as necessary.
- Demonstrated ability to handle difficult inmates in a professional and effective manner.
- Developed excellent communication skills to de-escalate potentially volatile situations.
- Responded quickly to disturbances utilizing appropriate force when necessary in accordance with departmental guidelines.
- Utilized sound judgment and decision making skills when dealing with inmates, staff and visitors.
- Communicated with other staff and main control to inform about inmate behaviors.
- Managed security operations during special events such as prisoner transportations, court appearances, medical visits and family visits.
- Provided counseling and support to inmates in a correctional setting to promote behavioral change and rehabilitation.
- Participated in crisis intervention and de-escalation techniques to di use potentially harmful situations.
- Conducted regular security checks and inspections.
- Monitored and supervised inmates in a correctional facility.
- Conducted routine cell searches and inspections.
- Implemented safety protocols and emergency response procedures to ensure a secure environment.
- Develop security plans and procedures.
Education
BSC. - SECURITY ADMINISTRATION AND MANAGEMENT
CARIBBEAN MARITIME UNIVERSITY
01-2020
Skills
- Crowd & Security Management
- Surveillance Operation
- Teaching & Mentoring
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Team collaboration
- Professional appearance
- Sales techniques
- Point of sale operation
- Tableside etiquette
- Beverage preparation
- Relationship management
- Wine service
- Exceptional leadership qualities
- Customer service
- Goal oriented
- Attention to detail
- Staff discipline
- Processes and procedures
Certification
Port Facility Security Officer
Timeline
Supervisor
The Daytona Hotel
05.2025 - Current
Banquet Captain
The Daytona Hotel
01.2025 - Current
Bartender/Server
The Daytona Hotel
11.2023 - Current
Server
The Delta Hotel
07.2023 - 12.2023
Correctional Officer
Department of Correctional Service
09.2013 - 11.2021
BSC. - SECURITY ADMINISTRATION AND MANAGEMENT
CARIBBEAN MARITIME UNIVERSITY