Akeil Hagin
Aiken,SC
Summary
Dedicated customer service professional with over 5 years of experience delivering responsive , solutions-forced support across phone, email, and chat channels. Skilled in resolving customer issues efficiently while maintaining a positive and professional demeanor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Musician
Family Life Worship Center
08.2017 - Current
- Serve as leader of musicians along with being a musician
- Perform using a variety of instruments (piano, drums, organ, bass guitar)
- Lead hour-long practices once a week
- Collaborate with choir
- Distribute different parts of songs for individuals to play
- Demonstrate knowledge on a variety of different instruments
- Read Music and Teach music
- Perform for over 50 people
Medicaid Eligibility Specialist
Apple One- SCDHHS
03.2023 - 09.2025
- Determine applicants' eligibility for Medicaid and other public assistance programs in accordance with federal and state regulations.
- Utilize 3 rd Party verification systems, send out notices requesting information.
- Conduct interviews with clients in person, by phone, and via electronic systems to collect and verify documentation related to income, resources, and household composition
- Review applications and supporting documents for accuracy and completeness diverging from disabled children to disabled adults
Shift Supervisor
CVS Pharmacy
02.2023 - 09.2024
- Create and supervise employees
- Conduct schedules and assist with call outs
- Monitor store inventory and create orders based off needs.
- Maintain stock levels
- Key handler, Opener and Closer of facility
- Cash register, ensuring compliance with a safety rules and employee handbook
- Implementing employee trainings and managing employee requests
- Maintain high productivity and overseeing operations
- Managed over 50 customers per day
Ambulance Driver
Regional Ambulance
08.2020 - 09.2024
- Drive ambulances to assist injured and sick individuals
- Move patients on stretcher to bring onto vehicle
- Replace supplies in Ambulances weekly
- Administer first Aid including , CPR and Bandaging once at Destination
- Use navigation applications to determine best route
- Fulfill Administrative needs like office pickups
- Assisted over 20 clients a day with transportation to and from facilities.
Customer Service Rep/Technical Support
Continuum Global Solutions
03.2021 - 05.2022
- Performed data entry for customer information
- Managed client records
- Set up over 20 client appointments daily
- Performed customer service surveys
- Provided policy and service information
- Assisted numerous customers with a warm and professional attitude
Emergency Vehicle Operator
Regional Ambulance
08.2020 - 02.2022
- Drive ambulances to assist injured and sick individuals
- Replace supplies in Ambulances weekly
- Administer first Aid including, CPR and Bandaging once at Destination
- Use navigation applications to determine best route
- Performed administrative needs (office pickups, delivers, ASAP duties)
- CPR
- Transported over 20 clients a day
Education
High School Diploma -
Aiken High School
Aiken, SC06.2018
Associate of Applied Science - Computer Programming
Aiken Technical College
Graniteville, SC06-2028
Skills
- Data Entry, (1-year experience)
- Leadership
- Help desk
- Microsoft Office
- Telecommunication
- Ability to work under pressure
- Typing (53 WPM), Excellent Microsoft skills (8-10 years' experience)
- Flexible
- Customer support management - Customer support management experience (3-5 years)
- Cross-functional customer service initiatives
- Management
- Microsoft Office (Word, PowerPoint, Excel, )
- Excellent written and verbal Communication skills
- Supervising experience
- Account management
- Employee performance reporting
- Communication skills
- Mentoring
- Computer Science
- Microsoft Excel
- Documentation review
- Medical terminology
- Team development
- Retail management
- Filing, (1-year experience)
- Quality assurance
- Teamwork/Team player
- IT
- Computer hardware
- Computer science
- Time management
- Information security
- Customer service
- Technical support
- Payroll
- Microsoft Word
- Developing client onboarding processes - New client onboarding processes developed (6-10 processes)
- Shift management
- Windows
- Team training
- Hotel experience
- Typing
- Computer networking
- Software troubleshooting
- Microsoft PowerPoint
- Call center
- Microsoft Windows Server
- Organizational skills
Certification
- CPR Certification
- First Aid Certification
- Driver's License
- Ambulance Driver's License
- Class D
Timeline
Medicaid Eligibility Specialist
Apple One- SCDHHS
03.2023 - 09.2025
Shift Supervisor
CVS Pharmacy
02.2023 - 09.2024
Customer Service Rep/Technical Support
Continuum Global Solutions
03.2021 - 05.2022
Ambulance Driver
Regional Ambulance
08.2020 - 09.2024
Emergency Vehicle Operator
Regional Ambulance
08.2020 - 02.2022
Musician
Family Life Worship Center
08.2017 - Current
High School Diploma -
Aiken High School
Associate of Applied Science - Computer Programming
Aiken Technical College