Akeira Bostic
Maricopa,AZ
Summary
Dedicated supervisor with dispatch and customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Accounts Payable Administrator
Roto-Rooter Plumbing & Water Cleanup
Tempe, AZ
08.2019 - Current
- Reviewed and processed invoices for accuracy, completeness and conformance to company policy.
- Verified supplier accounts by reconciling monthly statements and related transactions.
- Coded invoices with correct general ledger codes in accordance with standard procedures.
- Researched invoice discrepancies and resolved billing issues with suppliers and vendors.
- Processed employee expense reports for reimbursement in compliance with corporate policies.
- Monitored accounts to ensure timely payments are made in accordance with terms of agreement.
- Provided administrative support such as filing, scanning and photocopying documents related to Accounts Payable Department operations.
- Performed other duties as assigned by management or senior accounting staff.
- Answered inquiries from internal staff regarding payment status of invoices or outstanding balances.
Commercial Accounts Supervisor (CSR/Dispatch)
Roto-Rooter Plumbing & Water Cleanup
Tempe, AZ
08.2019 - Current
- Negotiated and maintained contracts with clients for commercial accounts.
- Resolved customer inquiries and complaints in a timely manner.
- Coordinated efforts between sales teams, customers, and suppliers.
- Prepared detailed reports on key account activities, objectives, successes, and challenges.
- Maintained accurate records of all client interactions using CRM software. (Salesforce)
- Evaluated customer feedback surveys and implemented changes accordingly.
- Provided support in resolving scheduling conflicts between employees.
- Conducted regular reviews of existing scheduling policies and procedures to identify areas for improvement.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
Customer Service Representative /Team Trainer
Roto-Rooter Plumbing & Water Cleanup
Tempe, AZ
08.2019 - Current
- Tracked customer service requests and responded to inquiries in a timely manner.
- Coordinated with other departments to ensure that customers received the best possible service experience.
- Assisted customers in resolving their issues by providing helpful solutions and advice.
- Implemented customer service training programs to improve overall customer experience levels.
- Provided customer service training to new staff members.
- Responded to customer inquiries through chat in a timely and accurate manner.
- Resolved customer complaints via phone, email, and mail.
- Listened attentively to customer needs and concerns; demonstrated empathy during conversations.
- Greeted customers warmly upon interaction; determined nature of inquiry quickly and accurately.
- Followed up with customers to ensure their complete satisfaction.
Dental Assistant /Front Desk Receptionist
Duckett Dental
Baltimore, MD
09.2017 - 08.2019
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Maintained a neat, clean and organized environment throughout the office.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
Education
High School Diploma -
Overlea High School
Baltimore, MDSkills
- Financial Management
- Budgeting Proficiency
- Vendor Communication
- Check Processing
- Microsoft Office (Word, Excel, Powerpoint, Etc)
- Salesforce
- As/400
- Mitel
- Service Channel
- JP Morgan
- Outbound Calls
- Inbound Calls
- Accounts Payable
- Auditing
- Data Entry
- Debt Management/Collections
- Account Reconciliation
- Invoice Verification
- Dispatching
- Customer Service
- Time Management
- Commercial Supervisor (Dispatch/Customer Service)
References
Available upon request.
Timeline
Accounts Payable Administrator
Roto-Rooter Plumbing & Water Cleanup
08.2019 - Current
Commercial Accounts Supervisor (CSR/Dispatch)
Roto-Rooter Plumbing & Water Cleanup
08.2019 - Current
Customer Service Representative /Team Trainer
Roto-Rooter Plumbing & Water Cleanup
08.2019 - Current
Dental Assistant /Front Desk Receptionist
Duckett Dental
09.2017 - 08.2019
High School Diploma -
Overlea High School