Akeira Peaks

Dental Office Manager

Cordova Dental Center

08.2014 - 08.2025

Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
Developed successful marketing strategies to attract new patients while retaining existing clientele base.
Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
Increased efficiency in billing processes, leading to quicker reimbursements and improved cash flow.
Improved patient intake process, making it more efficient and reducing wait times.
Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
Recruited, hired and developed office teams to offer best-in-class patient care.