Akeisha Berk
Columbus,GA
Summary
Proactive Patient Access Representative with extensive experience in managing patient intake, insurance verification, and maintaining accurate medical records. Demonstrates strong customer service skills, efficiently handling conflicts and ensuring patient satisfaction. Brings comprehensive knowledge of HIPAA compliance and effective communication between patients and healthcare providers.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
2
2
years of professional experience
Work History
Patient Access Representative
Piedmont Columbus Regional
08.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Intake Specialist
Cigna
04.2024 - 07.2024
- Conducted thorough insurance verifications to minimize billing errors and financial complications for patients.
- Liaised between healthcare providers and patients, ensuring clear communication regarding care plans and expectations.
- Enhanced patient satisfaction by efficiently managing intake processes and promptly addressing concerns.
- Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
- Verified eligibility and compliance with authorization requirements for service providers.
- Improved patient satisfaction by efficiently processing prior authorization requests and ensuring timely responses.
- Collaborated with healthcare providers to expedite the process of obtaining necessary medical documentation for approvals.
Member Service Specialist
Florida Blue - Blue Cross Blue Shield Of Florida
05.2023 - 04.2024
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Managed high call volumes while maintaining exceptional service quality and professionalism.
- Verified customer identification and documentation for compliant transactions.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Hardaway High School
Columbus, GA05-2004
Skills
- Patient check-in
- Healthcare systems navigation
- Strong empathy
- EMR
- Insurance verifying
- Medical insurance
- Interpreting physician orders
- Multitasking
- Detail Oriented
- Documentation skills
- Medical Coding
- Patient admitting
Timeline
Patient Access Representative
Piedmont Columbus Regional
08.2024 - Current
Intake Specialist
Cigna
04.2024 - 07.2024
Member Service Specialist
Florida Blue - Blue Cross Blue Shield Of Florida
05.2023 - 04.2024
High School Diploma -
Hardaway High School