Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Akeisha Phillips-Johnson

Queens,NY

Summary

Dependable Patient Service Coordinator offering 15-year background scheduling patient appointments, verifying insurance and confirming patient information. Proficient in NextGen, Advanced MD and Charm. Kind and welcoming professional possessing strong customer service skills and first-rate time management abilities.

Overview

18
18
years of professional experience

Work History

Pharmacist Technician

CVS Pharmacy
03.2022 - Current
  • Answer over 50 incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Collected co-payments or full payments from customers.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.

Patient Service Coordinator

Hyperbaric Medical Solutions
03.2021 - Current
  • Contacted insurance company to verify patient coverage before visit.
  • Inputted accurate patient insurance, billing and payment information EMR.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Collected time of service payments and issued receipts.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Communicated with primary care offices and insurance companies to obtain authorization.
  • Inputted accurate patient insurance, billing and payment information in EMR.
  • Delivered excellent patient experiences and direct care.
  • Maintained confidentiality of patient data and condition to safeguard health information.

Patient Service Coordinator

Queens Endo Vascular
07.2020 - 03.2021
  • Contacted insurance company to verify patient coverage before visit.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Sent medical and surgical questionnaire forms to patients to obtain missing information.
  • Verified patient's insurance eligibility and benefits coverage through EMR and insurance companies.
  • Used Advanced MD to maintain electronic patient files, successfully maintaining over 500 patient files.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.

Lead Patient Service Coordinator

American Access Care
04.2005 - 07.2020
  • Contacted insurance company to verify patient coverage before visit.
  • Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
  • Sent medical and surgical questionnaire forms to patients to obtain missing information.
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Verified patient's insurance eligibility and benefits coverage through NextGen and insurance companies.
  • Oversaw monthly inventory orders to guarantee properly stocked office.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Inputted accurate patient insurance, billing and payment information in NextGen.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
  • Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.

Education

High School Diploma -

Excelsior Preparatorty High School
Springfield Gardens, NY
06.1997

Skills

  • Prescription Refill Fulfillment
  • Reviewing Patient Information
  • Caring and Empathetic
  • Insurance Verification
  • Answering and Routing Calls
  • Registration and Scheduling
  • Gathering Information From Patients
  • Patient Flow
  • Clinical Messaging
  • Eligibility Determinations
  • Administrative and Office Support
  • Demographics Information
  • Patient Greeting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Pharmacist Technician

CVS Pharmacy
03.2022 - Current

Patient Service Coordinator

Hyperbaric Medical Solutions
03.2021 - Current

Patient Service Coordinator

Queens Endo Vascular
07.2020 - 03.2021

Lead Patient Service Coordinator

American Access Care
04.2005 - 07.2020

High School Diploma -

Excelsior Preparatorty High School

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Akeisha Phillips-Johnson