Akeisha Pointer
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Self-motivated Regulated Waste Coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
16
16
years of professional experience
Work History
Regulated Waste Coordinator
Amazon
07.2020 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Implemented cost-saving measures through resource allocation optimization, leading to significant budget reductions.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
Lead Program Counselor
Dungarvin
10.2007 - 10.2020
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Education
High School Diploma -
William A. Wirt High School
Gary06.1995
Skills
- Project Management
- Staff Supervision
- Customer Service
- Time Management
- Performance Monitoring
- Quality Assurance
- Problem Solving
- Task Prioritization
- Team Leadership
- Creative Thinking
- Decision Making
Accomplishments
The Amazon Hazmat Safety Department in Markham,Il is currently the number one in the region.
Timeline
Regulated Waste Coordinator
Amazon
07.2020 - Current
Lead Program Counselor
Dungarvin
10.2007 - 10.2020
High School Diploma -
William A. Wirt High School