Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akela Arceneaux

Houma,TX

Summary

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Also an ambitious, career-focused job seeker, anxious to obtain an entry-level Customer Service position to help launch career while achieving company goals.

Overview

5
5
years of professional experience

Work History

CNA

Oaks of Houma
Houma, LA
08.2022 - Current
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Customer Service Representative

Genpact LLC
Richardson, TX
11.2021 - 07.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

CNA

Mason Deville
Houma, LA
09.2019 - 11.2021
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Documented patient care services by charting in designated areas.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Participated in educational programs designed to improve knowledge of health care practices.

Education

High School Diploma -

Terrebonne High School
Houma, LA
05-2014

Some College (No Degree) - Business Management

Blue Cliff Community College
Houma, LA

Skills

  • Complex Problem-Solving
  • Basic Life Support
  • Vital signs monitoring
  • Maintaining confidentiality
  • Medical terminology knowledge
  • Electronic Charting
  • Call Management
  • Inbound and Outbound Calling
  • Information Security

Timeline

CNA

Oaks of Houma
08.2022 - Current

Customer Service Representative

Genpact LLC
11.2021 - 07.2022

CNA

Mason Deville
09.2019 - 11.2021

High School Diploma -

Terrebonne High School

Some College (No Degree) - Business Management

Blue Cliff Community College

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Akela Arceneaux