Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Cashier

Akela Williams

Graham,North Carolina

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Punctual and honest cashier with solid background in upbeat environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

5
5
years of professional experience

Work History

Cashier

Aramark
Elon, NC
10.2021 - 02.2022
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Reviewed weekly sales ads and monitored price changes.
  • Collected and authorized payments of guests.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Customer Service Representative

Alorica
Greensboro, NC
03.2021 - 10.2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Call Center Representative

Conduit Global
McLeansville, NC
10.2019 - 11.2020
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Engaged in learning and development opportunities to promote continued performance improvement.

Cashier/Customer Service

The Game Room
01.2017 - 08.2019
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Sold lottery tickets and fish and game licenses.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.

Education

Diploma - Diploma

Hugh M Cummings High School
Burlington, NC
06.2014

Skills

  • Call Response/Transfer
  • Customer Relations
  • Employee Training
  • Cash Handling
  • Customer Transactions
  • Honest and Ethical
  • Cash Register Operations
  • Payment Processing
  • Reliable and Responsible
  • Policies and Procedures
  • Order and Refund Processing
  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • De-escalation Techniques
  • Courteous with Strong Service Mindset

Additional Information

  • Authorized to work in the US for any employer

Timeline

Cashier

Aramark
10.2021 - 02.2022

Customer Service Representative

Alorica
03.2021 - 10.2021

Call Center Representative

Conduit Global
10.2019 - 11.2020

Cashier/Customer Service

The Game Room
01.2017 - 08.2019

Diploma - Diploma

Hugh M Cummings High School

Similar Profiles

CREATE PROFILE
Akela Williams