Summary
Overview
Work History
Education
Skills
Timeline
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Akelia Douglas

Brooklyn,NY

Summary

Akelia Douglas is my name, and I'm 22 years old. I'm presently enrolled full-time in college. Business administration is my area of study. able to work for any firm in the US.

Overview

4
4
years of professional experience

Work History

Team Member

Fedex Office
10.2022 - Current
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
  • Provides customers with knowledge of the printing, signs, and shipping product lines, and may make recommendations for the best FedEx Office goods and services.
  • Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Takes complex customer orders using order systems and provides accurate pricing information
  • Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
  • Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
  • Maintains a safe, clean and orderly retail Store

Amusement Ride Operator

Luna Park
05.2022 - 09.2022
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.

Package Handler

FedEx, FedEx Ground
09.2021 - 01.2022
  • Scan over 500 packages in one day and place label on them.

Customer Service Representative

Family Dollar
01.2021 - 03.2021
  • Greet customers when they enter the store, work the cash register and I also pack shelves and help customers around the store.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

FedEx Package Handler

FedEx Ground
10.2020 - 12.2020
  • Assembled, sealed and loaded packages into correct trucks.

Summer Youth Employment Program

Canarsie High school, SYEP
06.2019 - 12.2019
  • Helped students develop organizational, time management and study skills.

Education

High School Diploma -

Olympus Academy
Brooklyn, NY
01.2020

Some College (No Degree) - Business Administration And Management

Medgar Evers College of The City University of New York
Brooklyn, NY

Skills

  • Packaging knowledge of warehouses
  • Customer Service for 3 years
  • 1 year as a front desk receptionist
  • 2 years in a call center
  • Microsoft Office
  • Communication
  • Computer Skills
  • Licensed Security Guard

Timeline

Team Member

Fedex Office
10.2022 - Current

Amusement Ride Operator

Luna Park
05.2022 - 09.2022

Package Handler

FedEx, FedEx Ground
09.2021 - 01.2022

Customer Service Representative

Family Dollar
01.2021 - 03.2021

FedEx Package Handler

FedEx Ground
10.2020 - 12.2020

Summer Youth Employment Program

Canarsie High school, SYEP
06.2019 - 12.2019

High School Diploma -

Olympus Academy

Some College (No Degree) - Business Administration And Management

Medgar Evers College of The City University of New York

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Akelia Douglas