Akelia Williams
Minden,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Skating Carhop
Sonic Drive In
05.2011 - Current
- Answered guest questions and promoted special products.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Collaborated with team members to maintain a clean, organized, and safe work environment.
- Balanced orders on trays and delivered them to cars.
- Handled cash transactions efficiently, ensuring accurate payment processing for each order.
Chat Agent
United Healthcare Group
10.2022 - 05.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
- Utilized CRM software proficiently for efficient management of customer interactions.
- Collaborated with team members to achieve shared goals and improve overall performance.
Bank Teller
Capital One
01.2019 - 10.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Cashier Team Lead
Lowes Home Improvment
08.2017 - 01.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Receptionist
David Moore Dentistry
11.2015 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Data Entry Clerk
Snider's Contracting Service
Minden, LA
09.2012 - 04.2014
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Compiled and sorted information to prepare source data for computer entry.
Education
Bachelor of Science - Criminal Justice
Grambling State University
Grambling, LA05.2016
Skills
Problem-solving abilities
Customer Service
Active Listening
Critical Thinking
Data Entry
Call center experience
Microsoft Excel
Complaint Handling
Microsoft Outlook
Appointment Scheduling
Building rapport
Timeline
Chat Agent
United Healthcare Group
10.2022 - 05.2024
Bank Teller
Capital One
01.2019 - 10.2022
Cashier Team Lead
Lowes Home Improvment
08.2017 - 01.2019
Receptionist
David Moore Dentistry
11.2015 - 06.2017
Data Entry Clerk
Snider's Contracting Service
09.2012 - 04.2014
Skating Carhop
Sonic Drive In
05.2011 - Current
Bachelor of Science - Criminal Justice
Grambling State University