AKelian Arsen
Summary
Developed strong customer service and administrative skills in fast paced, client focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Customer Service Associate
Walmart
01.2025 - Current
- Provided exceptional customer support, resolving inquiries and enhancing satisfaction.
- Maintained accurate inventory levels, ensuring product availability for customers.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering long-term relationships with clients.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Front Desk & Guest Services Associate
Sheraton Damascus Hotel
12.2023 - 12.2024
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of guest interactions and transactions using hotel management software.
- Collaborated with housekeeping to ensure rooms met quality standards before guest arrival.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed all tasks in compliance with company policies and procedures.
Administrative Assistant
Syrian International Automobile Club
01.2023 - 12.2023
- Welcomed and assisted members and visitors, providing information about club services such as international driving permits, vehicle documentation, and travel assistance.
- Processed membership applications, renewals, and international driving license requests in compliance with international and national regulations.
- Managed incoming calls, emails, and correspondence, ensuring professional and efficient communication with clients and government agencies.
- Provided translation and form assistance for foreign applicants and ensured accuracy of documentation.
- Coordinated with different departments to support administrative operations and customer service initiatives.
Sales & Guest Services Associate
National Cinema of Damascus
01.2022 - 12.2022
- Assisted customers with ticket sales, seat selections, and promotional offers.
- Verified ticket validity and ensured smooth entry for all guests. Handled phone inquiries, reservations, and daily cash transactions with accuracy.
- Provided professional and courteous service to maintain a high standard of guest satisfaction.
- Supported team operations to ensure an organized and welcoming cinema environment.
Education
Associate of Arts - International Relations
University of Damascus
Damascus 08-2024
Skills
- Guest services
- Leadership qualities
- Exceptional communication
- Guest accommodations
- Fluency in multiple languages
- Multitasking
- Teamwork and collaboration
- Time management
- Attention to detail
- Guest experiences
Certification
Certified Human Rights Consultant with US Institute of Diplomacy and Human Rights (USIDHR) – Washington, D.C. (2025)
LANGUAGES
English - Native
Armenian - Bilingual
Arabic - Fluent
Turkish - Beginner
German - Beginner
Timeline
Retail Customer Service Associate
Walmart
01.2025 - Current
Front Desk & Guest Services Associate
Sheraton Damascus Hotel
12.2023 - 12.2024
Administrative Assistant
Syrian International Automobile Club
01.2023 - 12.2023
Sales & Guest Services Associate
National Cinema of Damascus
01.2022 - 12.2022
Associate of Arts - International Relations
University of Damascus