Akemi Ward
Terry,MS
Summary
Talented Customer Support Representative with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
5
5
years of professional experience
Work History
Customer Service Advisor
Call Center Solutions
Jackson , MS
2021.06 - Current
- Managing large volumes of medical claims on a daily basis.
- Responding to customer requests , offering excellent support and tailored recommendations to address needs.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Managed complex customer accounts requiring special attention or escalation.
- Made contact with insurance carriers to discuss policies and individuals patient benefits.
- Tracked customer feedback using surveys and other methods of evaluation.
Customer Service Specialist
Amazon | Remote
Jackson , MS
2020.08 - 2022.12
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer emails with accurate product and service information.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Focused on customer satisfactory, and helped large volume of customers everyday with a positive attitude.
Customer Service Representative
Iqor | Remote
Jackson , MS
2019.04 - 2021.12
- Educated and Guided callers on prescription benefits, use of plan, premiums, status of orders, and claims.
- Researched primary care physicians, arranged transportation to medical appointments, and helped members with website navigation.
- Reached out to customers regarding prescription orders and payment issues.
- Asked appropriate questions and listened actively while documenting required information in computer systems.
- Documented interactions, responded to inbound phone calls, and answered questions regarding benefit eligibility.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Terry High School
Terry, MS05.2020
Skills
- Call Center Operations
- Sales Proficiency
- Schedule Management
- Account Updates
- Payment Processing
- Customer Relations
- Consultative Sales
- Prioritization
- Computer Proficiency
- Client Relations
- Critical Thinking
- Order Processing
- Grammar
- Documentation
- Multi-Task Management
- Document Control
- Customer Service
Affiliations
- Reading
- Exercising
Accomplishments
- Homecoming Queen
- Graduating
Timeline
Customer Service Advisor
Call Center Solutions
2021.06 - Current
Customer Service Specialist
Amazon | Remote
2020.08 - 2022.12
Customer Service Representative
Iqor | Remote
2019.04 - 2021.12
High School Diploma -
Terry High School
Similar Profiles
Daina Leyva BeltranDaina Leyva Beltran
Call Center Operator for Investment and Sales Advi at Call Center SolutionsCall Center Operator for Investment and Sales Advi at Call Center Solutions
Barbara GoodmanBarbara Goodman
Customer Service Representative at Call Center SolutionsCustomer Service Representative at Call Center Solutions
Omroy WilliamsOmroy Williams
Sales Development Representative at Call Center SolutionsSales Development Representative at Call Center Solutions