Akemy Arellano
Chicago
Summary
Driven individual with track record in delivering top-notch customer service, resolving customer issues, and increasing customer satisfaction. Skilled in problem-solving and quickly learning new technologies. Highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency. Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance.
Overview
4
4
years of professional experience
Work History
Prep Cook
Pazzoz
Chicago, IL
06.2023 - Current
- Resolved kitchen issues promptly to minimize disruptions during peak service hours.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Team Member
Altitude Chicago
Chicago, Illinois
03.2022 - Current
- Arrived on time for shifts and adhered to company dress code guidelines
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking.
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Maintained a clean and organized work area throughout shift.
Host
Fatpour Tap Works
Chicago, IL
03.2025 - 02.2026
- Developed strategies to enhance guest satisfaction through feedback collection and implementation.
- Oversaw daily operations, ensuring adherence to health and safety regulations in dining area.
- Resolved guest complaints promptly, maintaining high levels of customer satisfaction and loyalty.
- Implemented improvements in seating arrangements based on traffic patterns for enhanced efficiency.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Master of Business Administration (M.B.A.) Business Candidate -
Malcolm X
Illinois12.2026
Skills
- Safety Understanding
- Equipment Maintenance
- Stocking and Replenishing
- Staff Training
- Heavy Lifting
- Clear Communication
- Complex Problem-Solving
- Order Preparation
- Safe Work Practices
- Complaint resolution
- Cleaning
- Customer Service
Languages
Spanish
Native/ Bilingual
Personal Information
Title: Casual Team Member
Timeline
Host
Fatpour Tap Works
03.2025 - 02.2026
Prep Cook
Pazzoz
06.2023 - Current
Team Member
Altitude Chicago
03.2022 - Current
Master of Business Administration (M.B.A.) Business Candidate -
Malcolm X