Community Service
Akena Allen
Bethesda,MD
Summary
Logistics and Operations Project Manager with diverse experience providing high level of project management support across the government and private sector. Seeking a career opportunity with an organization that allows for professional growth while mutually benefiting from my experience with project coordination, impeccable customer service skills, logistics administration and operational improvement. Notable skills include over 10 years of successfully supporting the completion of projects on time and within budget. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
1
1
Language
Work History
Operations Manager
Rite Passage Cybersecurity
12.2023 - Current
- Work with organization directors to control cost and mitigate risk, that provides value from vendor relationships throughout the project life cycle
- Manage multiple projects simultaneously adhering to strict deadlines
- Assist executive directors with specific assignments as required and provide project related support to other directors as needed
- Effectively manage multiple projects adhering to strict deadlines
- Control cost driving excellency mitigating project completion risk maintaining vendor relationships
- Effectively identifying opportunities creating new organizational processes for more efficient project management.
Office Move Project Relocation Project Management Consultant
International Monetary Fund
07.2023 - 12.2023
- Responsible for move activities as well as additional changes and other project-related move activities
- Supported 190-member country Organization in move relocation activities
- Coordinated with third party vendors to execute move activities
- Worked with Office Managers to plan multi step move process
- Coordinating with senior facilities officers on the specification of the move activities
- Met with the office managers explaining the need to purge all un-wanted items
- Assisted OM’s in completing P&E (People and Equipment)
- Entered P&E into Service Now
- Assisted in packing Sr
- Officials
- Worked with multiple divisions to create a secured room, which is used for storing items during construction
- Created construction visuals for construction tradesmen to ensure that proper furniture and electrical installation was done properly for each newly constructed office
- Conducted systems for iOffice to ensure information is accurate
- Conducted touchdown tour for IMF staff
- Created “Welcome to your new space “program having chocolates on the desk for every newly created office
- Created document security protocol for sensitive items and documents
- This included procuring secured boxes for sensitive documents
- Assisted construction with follow through on multiple projects as requested
- Participated in International Day of People with Disabilities program with THRIVE
- By contributing to an article as well as a panel guest.
Relocation Project Management Consultant
DHS/TSA
02.2023 - 06.2023
- Responsible for move activities as well as additional changes and other project-related move activities
- Coordinated all move detail information including documentation, timelines, and strategies, dependent on the size of the move
- Scheduled 50 vendors including movers and electrical contractors
- Facilitated delivery of 10,000 boxes, Safes and other secured items move instructions and provided labels for relocating items
- Managed 100 participating vendors as well as internal and external IT staff during pre/post move activities
- Coordinated and created process with stakeholders for ADA staff relocation
- Performed frequent site walk-through audits supporting client request and updating team members on my findings
- Conducted pre- and post-move walk throughs per client request
- Support new projects with floor plans audited, requesting furniture replacements, and submitting tickets for repairs and cleaning that are needed
- Performed move list data verification with stakeholders
- Managed unplanned project workloads as needed
- Created unclaimed items report for stakeholders
- Submit request for SCIFs, loading docks, and freight elevators, coordinating with escorts.
Move Relocation Project Manager
JLL
05.2021 - 02.2023
- Evaluated all customer service and management request and routed to appropriate vendor
- Responded to all ergonomic furniture evaluation requests for reasonable accommodations
- Worked with facilities, construction branch to help coordinate multidisciplinary actions as needed to fulfill a variety of office building operations
- Managed a team of 75 contractors on a daily basis with a relocation project
- Provided leadership, planning, management support and deployed processes to the cross-functional teams by meeting with department leads, performing physical assessment, privacy regulatory environment to understand existing structure
- Served as the liaison between the client and the contractor team to provide any additional information pertaining to the task and deliverables
- Facilitated delivery of 10,000 boxes, safes and other secured items move instructions and provided labels for relocating items
- Managed a team of 75 vendors including internal and external IT staff during pre/post move activities
- Coordinated, documented and confirmed disconnecting and reconnecting of all technology and phones with IT vendor, working with the client to ensure phone ID assignments are correct
- Managed all vendor activities and contracts.
Leasing Consulting
Career Strategies
07.2020 - 05.2021
- Responded to 2,000 potential tenant interest for rental properties in person and digital plat forms
- Showed 20 properties, answered questions, and finalized terms of leases
- Established tenant expectations for security deposits, procedures for rent and amenities that were a part of the lease
- Prepared 1,000 potential tenant background checks, including reference letters, rental history, income verifications, and lease applications
- Properly executing all lease terms of 500 leases and taking needed steps in case of defaulting.
Assistant Property Manager
Comsource Management, Inc
02.2018 - 07.2020
- Assisted with event planning and administrative support for a complex of 224 residential units
- Planned and implemented schedule of the entire building maintenance and support staff and supervised employees
- Solicited bids 100 of various goods and services and created RFPs as instructed
- Processed maintenance tickets and provided follow up to tenants on all tickets to ensure satisfactory completion
- Assisted with the preparation of documents, newsletters, and all correspondence for residents, and package database
- Coordinated construction pre-bid meetings and walk-throughs with sub-contractors and stakeholders
- Established construction reports and tracked construction progress of contractors which provided early detection of challenges that may arise
- Identified opportunities to innovate new processes and practices and enhancing existing processes that increased value of all services.
Leasing Consulting
Career Strategies
01.2017 - 02.2018
- Responded to 1,200 potential tenant interest for rental properties in person and digital plat forms
- Showed five properties, answered questions, and finalized terms of leases
- Established tenant expectations for security deposits, procedures for rent and amenities that were a part of the lease
- Prepared 400 potential tenant background checks, including reference letters, rental history, income verifications, and lease applications
- Properly executing all lease terms of 500 leases and taking needed steps in case of defaulting.
Facilities Manager
Aerotek
10.2016 - 01.2017
- Managed logistics for 300 + meetings and events to include post meeting and event closeout documentation
- Managed 50 vendors for all projects and other support staff
- Managed and guided 100 personnel on various assignments
- Completed reports on day-to-day operations for leadership updated
- Collaborated with multiple client procurement and support divisions, and stakeholders for service contract negotiations
- Managed all vendor activities for both new and existing vendor relationships
- Worked with vendor leadership to resolve any problems that arose during projects
- Maintained accurate project documentation for the entire project life cycle.
Operations Manager
C-Sam Property Management Operations
08.2003 - 10.2016
- Functioned as the liaison to the 5 Board of Directors, Senior Property Manager and the residents/owners for a mix-use, residential and commercial property management services company
- Assisted with event planning and administrative support for a complex of over 101 residential units
- Managed staff of 200 people, planning and implementing schedule of the entire building maintenance and support crew
- Prepared and approved 50 + documents pertaining to the HOA Board and attended board meetings, took meeting notes, and followed up on action items
- Solicited Bids on 200 goods and services contracts and created RFPs
- Managed daily operations, enforced Condo Rules and Regulations, and parking
- Processed maintenance 2,000 tickets and followed up on completion
- Prepared documents, newsletters and all correspondence for residents, and package/mail database
- Coordinated construction pre-bid meetings and walk-throughs with sub-contractors and stakeholders
- Prepared schedule and communicated upcoming project and adherence to critical path schedule
- Established construction reports and tracked construction progress of contractors which provided early detection of challenges that may arise
- Managed vendor activities while maintaining both current and prior vendor relationships
- Keeping accurate records of any and all problems that occurred during project performance
- Meeting with leadership to resolve any problems and issues during project performance
- Streamlined organizational processes to created more efficient systems as needed
- Manage vendor activities and maintain both new and existing vendor relationships, keep accurate documentation, resolve problems and issues, and streamline processes as needed.
Network Administration Logistics Project Manager
U.S. Army Reserves
07.1995 - 07.2003
Education
Cornell University Certificate in Women’s Entrepreneurship -
01.2023
PMI CAPM (Completing courses to obtain certification on Project Management) -
01.2020
NIMS ICS-170 Certification -
01.2008
ANC Financial Management Class given by DC Auditor's Office -
01.2008
M-100: The Essentials of Community Association Management -
01.2008
FEMA Disaster Management Certification -
01.2006
Skills
- Logistics Management
- Relocation Management
- Space Planning
- Operations & Facilities Management
- Project Management
- Microsoft DevOps
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Azure DevOps
- Pixlr
- C#
- Linux
- Fluent in Spanish
- Visual Basic
- Operational Efficiency
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Customer Relationship Management
- MS Office
- Maintaining Compliance
- Goal Setting
- Interpersonal Communication
- Client Relationships
- Inventory Control
- Workflow Optimization
- Project management abilities
- Strategic Planning
- Process Improvement
- Project Leadership
- Schedule Management
- Performance Management
- Regulatory Compliance
- Workforce Management
- Client Relations
- Continuous improvements
- Process Improvements
- Organizational Management
- Superb time management skills
- Quality Assurance Controls
- Customer Relationship Management (CRM)
- Onboarding and Orientation
- Project planning and development
- Delegation
- Invoice Processing
- Assignment Delegation
- Work flow planning
- Cost Reduction
- Business Administration
- Business Planning
- Logistics Oversight
- Unsurpassed work ethic
- Incidents management
- Cross-Functional Collaboration
- Risk Management
- Purchasing and procurement
- Budget Development and Management
- Cross-functional communications
- Complex problems analysis
- Business Development
- Data Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Certification
2008 | NIMS ICS-170 Certification
2008 | ANC Financial Management Class given by DC Auditor's Office
2008 | M-100: The Essentials of Community Association Management
2020 | PMI CAPM (Completing courses to obtain certification on Project Management)
2023 | Cornell University Certificate in Women’s Entrepreneurship
2023 Understanding the U.S. Access Board's Final Rule on the Public Right of Way Access Guidelines
2023 Employing Abilities At Work Program Certificate SHRM
Software
Microsoft DevOps, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Azure DevOps, Pixlr, C#, Linux, Fluent in Spanish, Visual Basic
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Company CultureCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingTimeline
Operations Manager
Rite Passage Cybersecurity
12.2023 - Current
Office Move Project Relocation Project Management Consultant
International Monetary Fund
07.2023 - 12.2023
Relocation Project Management Consultant
DHS/TSA
02.2023 - 06.2023
Move Relocation Project Manager
JLL
05.2021 - 02.2023
Leasing Consulting
Career Strategies
07.2020 - 05.2021
Assistant Property Manager
Comsource Management, Inc
02.2018 - 07.2020
Leasing Consulting
Career Strategies
01.2017 - 02.2018
Facilities Manager
Aerotek
10.2016 - 01.2017
Operations Manager
C-Sam Property Management Operations
08.2003 - 10.2016
Network Administration Logistics Project Manager
U.S. Army Reserves
07.1995 - 07.2003