AKENTI ROBERTS
Atlanta,GA
Summary
Recent college graduate with a degree in Political Science and experience in management, team collaboration, and customer service. Strong written communication, research, problem-solving, organizational, and time-management skills, with the ability to manage multiple priorities, adapt to changing environments, and maintain attention to detail. Eager to apply these transferable skills to support attorneys and clients in an entry-level paralegal role.
Overview
11
11
years of professional experience
Work History
Customer Service Supervisor
USPS
05.2021 - Current
- Supervises daily operations of delivery station, ensuring adherence to USPS standards.
- Implements process improvements that enhance service delivery; reduced route delivery times by 10%.
- Evaluates performance metrics, providing feedback to improve individual and team productivity.
- Increases customer satisfaction ratings by resolving escalated issues through research and correction of customer concerns promptly and professionally.
- Coordinates with upper management to align team goals with organizational objectives and initiatives.
- Promotes a positive work environment through open communication channels, fostering team collaboration and high morale.
- Enhances team productivity through regular coaching, feedback, and performance evaluations.
Mail Carrier
USPS
09.2020 - 05.2021
- Organized and prioritized daily mail deliveries to enhance service timeliness and reliability.
- Delivered mail and packages with attention to detail to maintain customer satisfaction for residential and commercial addresses.
- Secured mailboxes by locking them after deliveries to protect customers' personal information and prevent theft.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
E-911 Communications Officer
Dekalb County Police Department
07.2019 - 09.2020
- Answered incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls; determined nature of calls and correct signals and/or codes; entered information into the Computer Aided Dispatch (CAD) System.
- Provided lifesaving and pre-arrival instructions to callers in emergency medical situations; remained available to callers while units are en route; and checked medical status. Forwarded information to emergency response units and agencies; verified and updated data through Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC)
- Entered and retrieved data using computer; sorted and filed records; assisted callers with transactions and information regarding police, fire, and emergency medical services.
Patient Access Representative
Mercy Medical Center
03.2017 - 07.2019
- Greeted patients/visitors, provided check-in and check-out functions including answered phones and scheduled appointments through Oracle Health, facilitating timely patient access to care.
- Coordinated insurance verification and eligibility checks to streamline patient access to medical services.
- Appropriately distribute/triage phone calls to other areas and/or clinical providers (billing, nurse, operations lead).
- Accurately accessed patient medical records and input physicians' orders accurately.
- Maintained patient confidentiality as outlined by privacy and HIPAA guidelines.
Teller
Wells Fargo Bank
10.2015 - 03.2017
- Processed customer transactions efficiently, ensuring accuracy and adherence to bank policies.
- Assisted customers with account inquiries, providing exceptional service and support.
- Identified sales opportunities for banking products, enhancing customer relationships.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Education
Bachelor of Arts - Political Science, Minor in Business Management
Georgia State University
Atlanta, GA05-2025
Skills
- Research & Data Collection
- File & Records Management
- Clerical & Administrative Support
- Professional Written & Verbal Communication
- Attention to Detail & Quality Assurance
- Problem-Solving & Critical Thinking
- Multitasking & Organization
- Workflow & Task Management
- Client/Customer Service
Timeline
Customer Service Supervisor
USPS
05.2021 - Current
Mail Carrier
USPS
09.2020 - 05.2021
E-911 Communications Officer
Dekalb County Police Department
07.2019 - 09.2020
Patient Access Representative
Mercy Medical Center
03.2017 - 07.2019
Teller
Wells Fargo Bank
10.2015 - 03.2017
Bachelor of Arts - Political Science, Minor in Business Management
Georgia State University