Akerria Caldwell
Deerfield Beach,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Pollo Tropical. Excelled in team management and inventory control, significantly improving efficiency and service quality. Skilled in staff scheduling and passionate about customer engagement, consistently driving positive changes and fostering a results-driven environment.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Pollo Tropical
11.2019 - 09.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Sales Associate
Dollar Tree Distribution Center
05.2017 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Service Representative
AT&T
08.2014 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Graduate Degree - Mathematics
South Broward High School
Hollywood, FL08.2013
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Shift Management
- Staff Scheduling
- Kitchen equipment operation and maintenance
- Promotions planning
Timeline
Restaurant Manager
Pollo Tropical
11.2019 - 09.2024
Sales Associate
Dollar Tree Distribution Center
05.2017 - 09.2023
Customer Service Representative
AT&T
08.2014 - 09.2019
Graduate Degree - Mathematics
South Broward High School