Akesa Faapouli
Independence,MO
Summary
Service-focused individual with a strong commitment to serve in a social work position working
closely with and assisting clients holistically in achieving their positive goals and to fulfill the
requirements of the organization in an efficient manner.
Overview
11
11
years of professional experience
Work History
Director of Social Services
Carmel Hills Healthcare And Rehabilitation Center
2013.03 - Current
- Increased client satisfaction by actively addressing concerns and providing timely resolutions.
- Oversaw budget management, ensuring optimal allocation of resources for maximum impact on social service initiatives.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
- Conducted monthly audits analyzing company quality indicators.
- Complete referrals as needed and assure residents has a safe discharge plan and treatment in place.
- Monitor and resolve family and/or resident complaints.
- Attend and participate in staff meetings to assure continuity of care.
- Advocate and protect resident rights.
- Assist and support family during end of life.
- Complete social history, psychological assessments upon admissions and quarterly.
Education
BSW - Social Work
Andrews University
Berrien Springs, Michigan05.2014
High School Diploma -
Aiea High School
Aiea, HI06.1988
Skills
- Patient Advocacy
- Referral Coordination
- Performance Evaluation
- Quality Assurance
- Staff Supervision
- Empathy and Compassion
- Decision Making
- Time Management
- Active Listening
- Problem Solving
- Client Needs Assessments
- Interviewing Skills
- Care Planning
- Discharge Planning
Timeline
Director of Social Services
Carmel Hills Healthcare And Rehabilitation Center
2013.03 - Current
BSW - Social Work
Andrews University
High School Diploma -
Aiea High School
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