Akesha James
Inglewood,CA
Summary
Technically sophisticated professional with expertise in all facets computer information systems and networking. Exceptionally adept in identifying and resolving issues before further escalation. Talent for quick mastery of new information, procedures, and emerging technology. Excellent communicator, gifted trainer, and champion of client relations management.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Network Engineer
RAND
09.2018 - Current
- Worked with Cisco Catalyst Center
- Worked with Cisco Prime
- DOD STIGS
- CISCO ISE
- Upgrading IOS on 9600 switches
- Call Manager Health Checks, Health Diagnostics
- Layer 2 Network Infrastructure
- RMA Switches
- Monitor QMS for phone quality
- Deployment of new phones and jabber soft phone
- Day to day break fix cases
- Worked with VMware
- Worked with Veeam for backups of servers
Computer Technician 3
RAND
12.1999 - 09.2018
- Configure VoIP phones and Jabber accounts for 2500 users
- Configure, maintain and audit Cisco Call manager user profiles and system settings
- Troubleshoot endpoint user telephone and jabber issues
- Report trending issues, tickets and customer impact to management
- Worked with contractors on various projects
- Worked on documenting processes
- Maintaining and installing computer systems both MAC and PC
- Setting up computer workstations
- Configuring and installing software
- Processing systems for lease returns
- Processing new and recycled computers; system transfer orders in OMS (order Management System) and Jira
- Installation of Touchpoint application on clients’ systems
- Overwriting the old hard disk to ensure that data does not leave the facility
- Coordinate with vendor engineers on multi projects Microsoft 0365
Veterinary Assistant
Bay Cities Veterinary
10.1999 - 12.1999
- Administrated medication to pets
- Charting for each client Work
Administrative Assistant
DARE America
11.1997 - 09.1999
- Answered phones
- Ordered and maintained office supplies
- Assisted with coordination of special events
Sales Associate
Victoria Secrets
11.1998 - 12.1998
- Stocked store with product
- Answered customer questions concerning
- Helped with sizing with women’s clothing
Education
Associate of Arts - Counseling Psychology
South West College
Los Angeles, CA06-2026
Skills
- Network configuration
- LAN switching technologies
- Layer-2/3 protocols
- IP addressing and subnetting
- Network Troubleshooting Abilities
- Network device monitoring
- Strong troubleshooting skills
- Firewall functionality
- Technical troubleshooting
- Data center networking
- Network troubleshooting
- 8021x experience
- Wireless networks troubleshooting
- Voice over IP solutions
- Change management
- Information security technology
- Audio-visual expertise
Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
Timeline
Network Engineer
RAND
09.2018 - Current
Computer Technician 3
RAND
12.1999 - 09.2018
Veterinary Assistant
Bay Cities Veterinary
10.1999 - 12.1999
Sales Associate
Victoria Secrets
11.1998 - 12.1998
Administrative Assistant
DARE America
11.1997 - 09.1999
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
Associate of Arts - Counseling Psychology
South West College
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