Summary
Overview
Work History
Education
Skills
Timeline
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A’Keshia L. Bell

Saginaw

Summary

Dedicated customer service professional with extensive experience in client support roles. Recognized for achieving high customer satisfaction and loyalty through effective communication and problem-solving skills. Proven ability to manage multiple tasks efficiently while enhancing operational processes to improve customer experience. Committed to delivering quality service in a long-term position with a reputable company.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

DTE Energy
04.2022 - Current
  • Initiate & respond to customer inquiries related to various products & services
  • Gather & analyze current & historical data from customer records to respond to service requests & inquiries
  • Follow up with key contacts within Customer Care & other departments to assure timely resolution of complaints, inquiries & requests
  • Conduct customer business within Michigan Public Service Commission rules & established guidelines
  • Process customer payments per established guidelines
  • Communicate with customers effectively & accurately

Janitorial

APS Employment Services
Saginaw
10.2021 - 08.2022
  • Run floor cleaning machines following all safety guidelines
  • Maintenance floor machines to ensure satisfactory functioning
  • Perform any janitorial duties as needed

Housekeeper

Comfort Suites
Saginaw
09.2019 - 03.2020
  • Clean & sanitize hotel rooms according to hotel policy
  • Restock supplies & needed materials for carts
  • Clean & sanitize common areas

Home Health Aid

Saginaw Mental Health (Larry Payne)
Saginaw
03.2019 - 03.2020
  • Prepare meals for client
  • Transport client to & from appointments & assist with money management
  • Household chores
  • Medication reminders, blood sugar logs & progress notes

Secretary

Saginaw ISD
Saginaw
06.2013 - 11.2018
  • Budget accounts for purchase orders using Microsoft Excel
  • Budget and submit substitute employee hours for payment in Willsub computer system
  • Enter students lunch status and enroll and exit students in Skyward computer system
  • Create and circulate weekly newsletter
  • Greet and sign in all who enter building
  • Answer phones, take messages and transfer calls
  • Keep students CA-60 in order and up to date for auditing purposes
  • File
  • Verify and approve reimbursements
  • Schedule IEP’s and mail invitations
  • Laminating
  • Assist staff with copier/supplies
  • Organize Principal and Assistant’s calendar’s and make travel arrangements
  • Use CB system for transportation purposes

Secretary II

Buena Vista School District
Saginaw
08.2005 - 06.2013
  • All enrollment and exit procedures for students
  • Submit and monitor immunizations to state of Michigan
  • All count day procedures
  • Lead and represent all three schools for auditing purposes
  • Assign students lockers
  • Assist counselor with student scheduling
  • Create and circulate all district flyers and newsletters
  • Answer phones, take messages, transfer calls
  • File
  • Assist staff with copier/supplies
  • Order needed supplies

Education

Bachelor of Arts - Communication

Grand Canyon University
09-2026

High School Diploma - Saginaw, MI

Buena Vista High School
Saginaw, MI
06.1995

Skills

  • Customer service
  • Effective communication
  • Problem solving
  • Data analysis
  • Microsoft Excel
  • Project management

Timeline

Customer Service Representative

DTE Energy
04.2022 - Current

Janitorial

APS Employment Services
10.2021 - 08.2022

Housekeeper

Comfort Suites
09.2019 - 03.2020

Home Health Aid

Saginaw Mental Health (Larry Payne)
03.2019 - 03.2020

Secretary

Saginaw ISD
06.2013 - 11.2018

Secretary II

Buena Vista School District
08.2005 - 06.2013

Bachelor of Arts - Communication

Grand Canyon University

High School Diploma - Saginaw, MI

Buena Vista High School

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