Akeva Wilcox
Columbus,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Planet Fitness
2020.10 - 2023.03
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Performed basic daily bookkeeping tasks.
- Executed retail sales transactions with accuracy in order to drive sales goals
Cashier
Wingstop
2020.04 - 2020.10
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Upsold additional products and services to customers, increasing revenue.
Call Center Representative
Convergys
2017.03 - 2018.06
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained knowledge of client products and/or services.
- Maintained sales goals of ATT products.
Manager
Kamoree's Ultimate Beauty
2015.09 - 2017.02
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Education
GED -
Columbus Technical College
Columbus, GA02.2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Problem-solving skills
- File Management
- Customer Service
Timeline
Front Desk Associate
Planet Fitness
2020.10 - 2023.03
Cashier
Wingstop
2020.04 - 2020.10
Call Center Representative
Convergys
2017.03 - 2018.06
Manager
Kamoree's Ultimate Beauty
2015.09 - 2017.02
GED -
Columbus Technical College