Akharapat Khamdee

Administrator for Wipro limited.

Work as a contractor for different projects

• Apple as Video/Audio technician
• US Bank as Hardware asset specialist

• Hardware Asset Management role involves day-to-day activities relating to Asset Tracking, Tracking correct owners of CI, Procurement, asset tracking, auditing and disposal.
• Manage IT assets, including inventory management, asset tracking, asset deployment, software and license management, and asset disposal.
• Daily reviews with SME and Product owners
• Asset capture and tracking.
• Handling Disposition process
• Stock Room Management
• Handling asset tasks based on different appliances.
• Handling incidents (Hardware asset recovery process) when assets are non-discoverable.
• Asset certification
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
• Used ticketing systems to manage and process support actions and requests.
• Monitored systems in operation and quickly troubleshot errors.

• Monitored, tracked and prioritized new work requests at Help Desk within set response times.
• Performed troubleshooting and maintenance of existing network systems.
• Maintained computer systems, installed, and upgraded new systems.
• Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
• Tier 2 Help Desk Support.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Resolved computer and system networking problems to maintain user productivity.
• General PC, mobile phone/tablet, printer, and VOIP phone system troubleshooting – both software and hardware related
• VPN & Remote Desktop / Citrix troubleshooting
• Experience supporting Microsoft Office 2016 and newer versions.
• Microsoft active Directory administration
• Experience with Palo Alto VPN
• Experience with Active Directory & Group Policy

• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.
• Conducted in-depth product and issue resolution research to address customer concerns.
• Activated accounts for clients interested in new services.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Assist Customer with basic troubleshooting of PC, Mac, Android, IOS
• Assist Customer with account recovery issues.
• Educate callers on website portal & many functionalities of the website.

• Entered customer interaction details in Omni to track requests, document problems and record solutions offered
• Consulted with outside parties to resolve discrepancies and create effective solutions
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
• Provided primary customer support to internal and external customers in fast-paced environment
• Assist customers with Claims and Billing issues
• Provided customers of the benefits information of their health plan
• Assist customers with pharmacies , medication inquires
• Assist customers with their provider selection & scheduling an appointment
• Assist customers with authorizations
• Directed incoming calls to internal personnel and departments, routing to best-qualified department

• Educate customer on Affordable care act exchange
• Managed approximately 30 incoming calls per day
• Educated patients on eligibility and affordability options by offering insightful information
• Responded to customer requests for products, services and company information
• Consulted with outside parties to resolve discrepancies and create effective solutions
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
• Issued receipts and processed refunds, credits, or exchanges
• Interviewed applicants and explained scope of different available benefits
• Reviewed applications for different aid programs and determined which qualification criteria for individuals

• Answered average of 80 calls per day, addressing customer inquiries, solving problems and providing new product information
• Assisted with IVR recording system for Thai language line
• Able to use MEDS system
• Basic understanding of aid codes & eligibility
• Skilled for outbound calls
• Assisted with ISO project
• Assisted with Data Entry of IVR project
• Assisted with Laotian IVR system
• Assisted with Secret Shopper Proiect [Internal auditing]