Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AKHI BEGUM

Brooklyn

Summary

Compassionate and detail-oriented patient representative providing exceptional support to patients in healthcare settings. Skilled in patient scheduling, insurance verification, and conflict resolution, with a proven ability to improve patient satisfaction and streamline administrative processes. Delivering excellent customer service in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Home Health Aide

Marks Home Care
01.2022 - Current

• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

• Used company software and databases to maintain records of services performed and patient conditions.

• Determined specific needs and provided the appropriate level of services for patient's well-being.

• Obtained and verified demographic information and insurance with payers and providers

  • Maintained a clean and safe home

environment for patients, reducing falls and accidents.

  • Assisted clients with daily living

activities, enhancing their independence and quality of life.

Secretary

Q650 High School for Construction Trades, Engineering and Architecture
04.2012 - 11.2018
  • Managed scheduling and calendar coordination, ensuring efficient operations
  • Conducted data entry and maintained organized hard copies and electronic files
  • Utilized Microsoft Office Suite for various administrative tasks
  • Controlled billing and financial reporting using CPS system
  • Administered payroll and conducted vacation and sick time analysis using Windpower and ADP

Guidance Counselor

Q650 High School for Construction Trades, Engineering and Architecture
02.2018 - 06.2018
  • Facilitated mandated counseling sessions and maintained detailed logs
  • Contributed to Individualized Education Program (IEP) and evaluation meetings
  • Collaborated with grade team members to support the needs of at-risk students
  • Provided academic advising, college and career counseling, and at-risk counseling
  • Collaborated with parents and teachers to develop strategies for student achievement
  • Participated in afterschool clubs and organizations, fostering peer counseling initiatives

Education

Master of Science in Education - School Counseling

University of Southwest
Hobbs, NM
12.2016

Bachelor of Science - Early Childhood and Psychology

Brooklyn College
Brooklyn, NY
05.2013

Skills

  • Computer Skills
  • Fast Learner
  • Ability to Work Under Pressure
  • Communication Skills
  • Management
  • Microsoft office
  • Patient care

Certification

  • Certified Guidance Counselor K-12
  • School Violence Intervention and Prevention Workshop
  • Child Abuse Identification Work

Timeline

Home Health Aide

Marks Home Care
01.2022 - Current

Guidance Counselor

Q650 High School for Construction Trades, Engineering and Architecture
02.2018 - 06.2018

Secretary

Q650 High School for Construction Trades, Engineering and Architecture
04.2012 - 11.2018

Bachelor of Science - Early Childhood and Psychology

Brooklyn College

Master of Science in Education - School Counseling

University of Southwest
AKHI BEGUM