Akhil Mohan
Lake in the Hills,IL
Summary
I am a committed and goal-oriented individual seeking a challenging position to utilize my organizational management, strategic planning, and operations skills. With a background in environmental health and safety and more than five years of experience in customer service, I want to use my abilities in process improvement, budgeting, and team leadership to boost operational effectiveness and meet organizational objectives. I work to improve the delivery of healthcare, assure regulatory compliance, and ultimately enhance the customer experience via efficient communication, cooperation, and problem-solving.
Overview
9
9
years of professional experience
Work History
Environmental health and safety specialist
Amazon FWA4 customer and fulfillment warehouse
03.2022 - 06.2023
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Investigated incidents, determining root causes and implementing corrective actions.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Community Health Worker Intern
Head House
08.2021 - 12.2021
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Developed and implemented training classes to educate team members and community residents.
Contract Tracing Intern
Boone County Health Department
08.2021 - 12.2021
- Conducted thorough investigations to identify and confirm cases of coronavirus.
- Documented and maintained records of both confirmed and probable cases.
- Identified and documented individuals who may have been in contact with affected individuals.
- Implemented proper protocols to ensure the safety and well-being of potentially affected contacts.
- Utilized various communication channels such as phone calls, text messages, emails, and the Twilio Flex platform.
- Proficient in preparing exposure letters, quarantine/isolation release letters, and workplace verification letters for patients.
Warehouse Associate
Motorola Inc
01.2016 - 04.2018
- Conducted quality checks for products assembled on site
- Created detailed reports for supervisor regarding quality control findings
- Trained and onboarded new hires, ensuring their understanding of quality standards and procedures
- Collaborated effectively with team members to maintain high levels of product quality and efficiency
- Demonstrated exceptional coordination and planning abilities to successfully accomplish objectives within designated timeframes.
- Exhibited exceptional ability to thrive in high-pressure environments with strict time constraints.
Crew Member
Dunkin Donuts & Baskin Robbins
10.2014 - 08.2017
- Proven ability to provide excellent customer service by greeting customers in a friendly and professional manner.
- Prepared and served high-quality food products to meet the needs and preferences of customers.
- Ensured compliance with health advisory guidelines and maintained a clean and sanitary work environment.
- Managed a high volume of customer orders, ensuring prompt and accurate service.
- Collaborated with team members to maintain smooth operations and provide exceptional customer service.
Education
Bachelor of Science in Public Health - Health Administration
Northern Illinois University
Dekalb, IL12.2021
Skills
- Salesforce Software
- Microsoft Office 360
- Customer Service
- Communications Management
- Problem Solving
- Strategic planning
- Adaptability
- Critical thinking
Volunteer Experience
- 03/2021, Kane County Health Department, St Charles, IL, Use interpersonal conversation skills to share information with people. Post-clinic records and confirmations of vaccines given, collecting health data, and making sure their records are accurate.
- 03/2019, Feed My Starving Children, Schaumburg, IL, Assisted in packing food items for children, measured quantity of food packages, checked quality and proper sealing., Cleaned work area and food vessels, prayed collectively for safety and security of children Leadership., Maintained energy and enthusiasm in fast-paced environment.
Timeline
Environmental health and safety specialist
Amazon FWA4 customer and fulfillment warehouse
03.2022 - 06.2023
Community Health Worker Intern
Head House
08.2021 - 12.2021
Contract Tracing Intern
Boone County Health Department
08.2021 - 12.2021
Warehouse Associate
Motorola Inc
01.2016 - 04.2018
Crew Member
Dunkin Donuts & Baskin Robbins
10.2014 - 08.2017
Bachelor of Science in Public Health - Health Administration
Northern Illinois University
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