Working as SAP Security consultant with 4.5 years’ experience, Proven experience in developing automated tasks, research-oriented skills and leadership qualities to support team members, innovating thinking to improve scalability, automated the tasks to reduce 40% of manual effort.
Monitoring and assigning various access issues for support users through Service requests.
Monitoring and assigning various access issues for business users through REMEDY ticketing tool and service catalogue requests.
Worked as Team lead for offshore team and was mainly responsible for dealing with client meetings.
Responsible for assigning work to team members and make sure deadlines are reached without any delay.
Documentation and maintenance of all the process related documents.
Extraction the incidents and service requests handled by all the team members and reporting them for Weekly status report.
Assistant system engineer
TATA Consultancy Services
Bangalore, India
08.2016 - 03.2018
User creation/Lock/Unlock/Delete/Validity update, Role assignment).
Creation/Maintenance of user master record in SU01, user comparison in PFUD.
User interactive reports, Mass user creation using SU10 Transaction code.
Assigning roles and authorization profiles to users, analyzing User master record for roles and authorizations using SUIM and AGR.
Annual Access review: Extraction of roles/profiles for all the users, reviewing and revoking the access (if necessary) based on the confirmation from users managers.
Leavers Process: Extracting the report of the users from Active Directory who has left the organization and revoking their access.
Internship
Cloud Technologies
Hyderabad, India
12.2012 - 05.2013
Restructured a website according to new requirements using HTML 5, CSS and Java Script using Bootstrap Frame work.
Analyzed website functionality, navigation flow and performed A/B testing to evaluate effectiveness.
Created user-friendly widgets and navigation options increasing responsiveness of site by 50%.
Partnered with two technical lead analysts for developing content of site and user experience enhancement.
Worked shopify Buy button to add ecommerce to our new website called Dressy.
Education
B.Tech - CSE
Vignan’s UniversityVignan’s University
06.2011 - 05.2016
Accomplishments
Won Star of the Month for demonstrating excellent technical and communication abilities and has resolved highest number of tickets among the team in Mar-18. My work has been recognized by customers and has provided positive feedback in high volume.
Won On The Spot Award for top performer in the team.
Presented a paper in UGC Sponsored National Seminar on “Nutritional Challenges for Psychosomatic Stressed Women” organized by Acharya Nagarjuna University.
Timeline
SAP Security Consultant
CAPGEMINI TECHNOLOGIES INDIA SERVICES LTD
04.2018 - 08.2021
Assistant system engineer
TATA Consultancy Services
08.2016 - 03.2018
Internship
Cloud Technologies
12.2012 - 05.2013
B.Tech - CSE
Vignan’s UniversityVignan’s University
06.2011 - 05.2016
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