Akhila Kodirekka

• Helped gather and record what clients needed for their custom software for businesses.
• Helped project managers keep track of requirement traceability, making sure all needs were properly followed during development.
• Took part in designing and testing CRM and ERP parts, giving clear documentation and keeping track of change requests.
• Did initial data analysis and visualisation to help with project planning and performance reviews.
• Made detailed process flowcharts and use case models that made system design clearer to stakeholders.
• Worked with QA teams to make test scripts and run validation for different software releases.
• Worked with different teams to make sure functional specs and user manuals were delivered on time.
• Helped clients set up KPIs and reporting needs, creating custom reports with SQL and Excel.

• Assisted in daily operations to ensure efficient workflow and productivity.
• Developed familiarity with operational tools and systems for task execution.
• Contributed to inventory management by tracking supplies and materials accurately.
• Supervised and supported a team to meet productivity, quality, and SLA targets
• Monitored operational KPIs and prepared daily, weekly, and monthly performance reports
• Identified process gaps and implemented improvements to increase efficiency and reduce errors
• Coordinated with cross-functional teams, including sales, HR, finance, and compliance
• Handled escalations and resolved operational issues to maintain service quality
• Trained and onboarded new team members on standard operating procedures (SOPs)
• Ensured compliance with company policies, procedures, and audit requirements