Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akhilah Osborne

Upper Marlboro

Summary

Administrative Assistant with a strong background in customer service and logistics, bringing over two years of experience in optimizing appointment scheduling and order management. Skilled in maintaining organized records and multitasking in dynamic environments, consistently enhancing customer satisfaction and operational efficiency. Demonstrates excellent communication and attention to detail, eager to contribute to a team-oriented workplace with a focus on precision and efficiency.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Capitol City Rehabilitation Nursing Facility
10.2023 - Current
  • Manage front desk operations, enhancing visitor experience and optimizing communication flow.
  • Maintain organized visitor logs, ensuring accurate record-keeping and efficient access control.
  • Ensure reception area is orderly, supporting a professional environment for staff and guests.
  • Direct inquiries effectively, contributing to seamless administrative support and customer service.
  • Facilitate resident sign-in/out, improving facility security and visitor tracking.
  • Foster a welcoming environment, directing inquiries and coordinating with departments to resolve issues promptly.
  • Contribute to team cohesion.
  • Provide crucial administrative support, facilitating smooth daily operations. Adapt quickly to changing priorities and assist colleagues as needed.
  • Answer and transfer calls to correct department

Records Clerk

MGM National Harbor
03.2025 - 04.2025
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Generated reports from database systems to track records.
  • Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
  • Assisted in audits preparation, ensuring all required documentation was easily accessible and up to date.
  • Resolved discrepancies in record data through thorough research and cross-referencing of related documents.

Administrative Assistant

The Right Occasion
01.2021 - 08.2023
  • Managed customer orders ensuring timely and precise fulfillment, enhancing client satisfaction.
  • Coordinated appointments and maintained calendars, optimizing scheduling efficiency.
  • Handled customer inquiries and resolved issues, improving overall service experience.
  • Oversaw shipping processes, ensuring prompt dispatch and communication of tracking details.
  • Maintained organized records, supporting streamlined business operations.

Education

Prince George's Community College
Largo, Maryland
06.2025

Skills

  • Time Management
  • Multitasking
  • Attention to Detail
  • Order Management
  • Customer Service
  • Appointment Scheduling
  • Shipping
  • Logistics
  • Record Keeping
  • Customer service
  • Data entry
  • Computer skills
  • Office administration

Timeline

Records Clerk

MGM National Harbor
03.2025 - 04.2025

Administrative Assistant

Capitol City Rehabilitation Nursing Facility
10.2023 - Current

Administrative Assistant

The Right Occasion
01.2021 - 08.2023

Prince George's Community College

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