Akhilesh Dhal
Hoffman Estates,IL
Summary
Diligent Banquet Captain applying 2 years of creating quality dining and event experiences. Highly skilled in assessing client needs and utilizing resourceful attitude and strong network to surmount obstacles and create seamlessly executed events.
Overview
2
2
years of professional experience
Work History
Food & Beverage Service
Courtyard by Marriott
- Ensure banquet rooms, restaurants, and coffee breaks are ready for service
- Ensure proper centrepieces are displayed on every table
- Inspect the cleanliness and presentation of all china, glass, and silver prior to use
- Check in with guests to ensure satisfaction
- Set tables according to type of event and service standards
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Maintain cleanliness of work areas throughout the day
- Follow all company and safety and security policies and procedures report accidents, injuries, and unsafe work conditions to manager and complete safety training and certifications
- Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
- Ensure adherence to quality expectations and standards
- Perform other reasonable job duties as requested by Supervisors.
Trainee (Food & Beverage)
The Leela Palace Bengaluru
- Follow the progressive training plan, rotating though all the different areas of the Food & Beverage position at the restaurant including host, Server, Cashier, Line cook and Dining room supervision
- Anticipate guest’s needs wherever possible and react to these to enhance guests’ satisfaction
- Report any guest complaints, comments or problems to the manager or supervisor on duty
- Ensure guests are greeted politely
- Food & Beverage orders requested by the guests are served at the correct temperature within the correct time frame
- Prepare schedules and ensure that the restaurant is staffed for all shifts.
Banquet Captain
Hyatt Regency Schaumburg
09.2023 - Current
- Assisted in setting up banquet tables, chairs, and linens for events.
- Organized banquet staff to ensure efficient service of guests.
- Coordinated with food and beverage team on menu selections and serving times.
- Managed scheduling for all banquet personnel including assigning shifts and tracking hours worked.
- Prepared weekly reports detailing event information such as number of guests served or revenue generated.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Participated in ongoing training to enhance job skills and knowledge.
- Stocked server areas with supplies before, during and after shifts.
- Resolved guest complaints to maintain complete customer satisfaction.
Management Trainee
Hyatt Regency Schaumburg
08.2022 - 08.2023
- Conducted research and analysis of customer feedback to identify areas of improvement in operational processes.
- Assisted with the development of new policies and procedures for daily operations.
- Provided on-the-job training to new employees in accordance with company standards.
- Learned company processes, procedures and employee role functions.
- Enhanced leadership abilities through training and hands-on task completion.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
Education
B.sc in Catering Science and Hotel Management -
ASK Institute of Hospitality Management and Culinary Arts
Bangalore, Karnataka05.2020
Pre-University -
Jain University
Bangalore 05.2017
Secondary School -
Kaveri Vidya Kshetra High School
Bengaluru, Karnataka05.2015
Skills
- Communication Skills: Deals with internal and external customers at all levels via telephone and email, to ensure successful communication via actively listening and probing questions
- Organizational Skills: Balance work, team support and ad-hoc responsibilities in a timely and professional manner
- Computer Skills: MS Word, MS Excel, MS Power point
- Staff Leadership
- Staff Management
- Food safety knowledge
- Team Management
- Banquet Setup
- Menu Planning
- Guest Relations
- Team member development
- Menu development
Websites
Timeline
Banquet Captain
Hyatt Regency Schaumburg
09.2023 - Current
Management Trainee
Hyatt Regency Schaumburg
08.2022 - 08.2023
Food & Beverage Service
Courtyard by Marriott
Trainee (Food & Beverage)
The Leela Palace Bengaluru
B.sc in Catering Science and Hotel Management -
ASK Institute of Hospitality Management and Culinary Arts
Pre-University -
Jain University
Secondary School -
Kaveri Vidya Kshetra High School