Akhnuwkh Ahmad
Summary
Motivated Housing Specialist/Case manager with experience successfully managing and monitoring eligibility information for individuals and groups. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills.
Overview
18
18
years of professional experience
Work History
Peer Support Specialist
Neighborhood Service Organization
08.2023 - Current
- Built relationships with clients based upon trust and honesty by using active listening and dynamic communication skills
- Transported individuals to medical appointments and support meetings whenever needed.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Listened to clients' concerns and provided encouragement and support.
- Provided education on mental health topics and resources to clients.
- Performed Outreach task including identifying homeless populations; verifying housing status; conducting eligibility assessments and data entry.
Supportive Housing Homeless Specialist
Wayne Metro Community Action Agency
02.2021 - 11.2022
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Sought out affordable housing options and residences for people in need.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Documented all communication with applicants and inputted information into system using ServicePoint/HMIS.
- Used ServicePoint and Microsoft Word to maintain over 15 candidate files and file notes.
- Scheduled appointments with applicants to gather information and explain benefits.
- Helped clients find permanent or temporary housing.
- Exceeded goals by securing housing and resources for clients through effective task prioritization and great work ethic.
Housing Specialist
Inkster Housing Commission
04.2020 - 02.2021
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Met with housing residents to answer questions, address concerns and clarify policies and procedures.
- Assisted applicants in filling out housing applications and verifying assets.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Oversaw day-to-day activities of over 80 residents in Senior living Public Housing facility.
Community Relations Specialist
Federal Emergency Management Agency, FEMA
02.2009 - 03.2018
- Created great working relationships with different levels of city departments and other organizations.
- Supported smooth program functioning by handling diverse organizational or administrative needs.
- Liaised between program manager and worksite supervisors regarding administrative and operating requirements.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Led projects and analyzed data to identify opportunities for improvement.
- Improved operations through consistent hard work and dedication.
Case Manager/Recertification Specialist
Federal Emergency Management Agency, FEMA
12.2005 - 02.2009
- Entered and retrieved information from National Emergency Management Information System software program.
- Helped FEMA respond to, recover from and mitigate hazards by performing variety of emergency management functions.
- Communicated with disaster survivors to discuss case status and provide clarification with assistance process, disaster assistance programs and current case status.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Identified issues, analyzed information and provided solutions to problems.
- Compiled, reconciled and correlated workload data from variety of sources with different reporting requirements and formats.
Education
Communication Studies
Wayne State University
Detroit, MISkills
- Program knowledge
- Applicant engagement
- Resource information
- Documentation and paperwork
- Effective communication skills
- Planning and Coordination
- Teambuilding
- Organization and Time Management
Timeline
Peer Support Specialist
Neighborhood Service Organization
08.2023 - Current
Supportive Housing Homeless Specialist
Wayne Metro Community Action Agency
02.2021 - 11.2022
Housing Specialist
Inkster Housing Commission
04.2020 - 02.2021
Community Relations Specialist
Federal Emergency Management Agency, FEMA
02.2009 - 03.2018
Case Manager/Recertification Specialist
Federal Emergency Management Agency, FEMA
12.2005 - 02.2009
Communication Studies
Wayne State University