Akhnuwkh Ahmad
Detroit,Michigan
Summary
Innovative Housing Specialist/Case manager with experience successfully managing and monitoring eligibility information for members and groups. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills.
Overview
18
18
years of professional experience
Work History
Peer Support Specialist
Neighborhood Service Organization
01.2023 - Current
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Managed Case load of 25 clients successfully assisting to secure permanent housing per eligibility.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Advocated on behalf of clients to ensure access to appropriate resources and services within community.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
Supportive Housing Homeless Specialist
Wayne Metro Community Action Agency
02.2021 - 11.2022
- Assisted 47 clients in securing stable housing through effective coordination with landlords and property managers.
- Managed caseload efficiently while prioritizing high-risk cases requiring immediate attention or intervention.
- Developed personalized service plans for clients, addressing their unique barriers to housing stability.
- Maintained accurate records and documentation, tracking client progress towards goals and reporting outcomes to funding sources.
- Built trusting relationships with clients by maintaining open lines of communication and demonstrating empathy for their individual experiences.
- Participated in monthly training courses utilizing holistic strategies to improve program outcomes.
- Exceeded goals by securing housing and resources for clients through effective task prioritization and great work ethic.
Assistant Property Manager
Inkster Housing Commission
04.2020 - 02.2021
- Oversaw day-to-day activities of over 80 residents in Senior living Public Housing facility.
- Reviewed documentation to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Processed work orders and request for building repairs, vendors and maintenance.
- Met with housing residents to answer questions, address concerns and clarify policies and procedures.
- Assisted applicants in filling out housing applications and verifying assets.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Spoke with senior citizen groups to expand community engagement and program outreach.
Community Relations Specialist
Federal Emergency Management Agency, FEMA
02.2009 - 03.2018
- Managed up to 8 CR Specialist during 12 major disaster events providing ground support and vital information resulting in affected communities receiving essential resources for recovery.
- Minimized cost within budget for marketing expenses by utilizing physical force multipliers and social media outreach.
- Maintained current understanding of local, state and federal guidelines for emergency response.
- Built and maintained positive relationships with Local, State and Federal partners resulting in efficient flow of information throughout agencies to impacted areas.
- Increased public awareness on disaster assistance housing programs through development of educational materials and outreach activities.
- Built strong relationships with local media outlets to disseminate critical information during times of crisis effectively.
- Facilitated open forums to address community concerns and gather feedback on proposed initiatives and long term community needs.
- Served as liaison between agency and external partners, ensuring prompt resolution of issues or inquiries.
Housing Advisor/Recertification Specialist
Federal Emergency Management Agency, DHS
12.2005 - 02.2009
- Managed multiple case loads post Hurricane Katrina reducing rates of displacement among residents in community by successfully placing clients in permanent, affordable housing options.
- Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
- Developed long term housing plans securing resources for clients home repair/rebuilds transitioning from temporary housing units.
- Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
- Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
- Monitored and tracked client progress through comprehensive case notes, utilizing National Emergency Management Information database to inform program evaluation efforts and adapt services as needed.
Education
Associate of Arts - Communication Studies
Wayne County Community College District
Detroit, MI05.1999
Skills
- Program knowledge
- Applicant engagement
- Resource information
- Documentation and paperwork
- Effective communication skills
- Planning and Coordination
- Team building
- Organization and Time Management
Timeline
Peer Support Specialist
Neighborhood Service Organization
01.2023 - Current
Supportive Housing Homeless Specialist
Wayne Metro Community Action Agency
02.2021 - 11.2022
Assistant Property Manager
Inkster Housing Commission
04.2020 - 02.2021
Community Relations Specialist
Federal Emergency Management Agency, FEMA
02.2009 - 03.2018
Housing Advisor/Recertification Specialist
Federal Emergency Management Agency, DHS
12.2005 - 02.2009
Associate of Arts - Communication Studies
Wayne County Community College District
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