Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

AHSAN HABIB QAIYUM

Hamtramck,MI

Summary

Dynamic Children Protective Service Specialist with extensive experience at the State of Michigan Department of Health and Human Services. Proven ability in crisis intervention and case management, effectively developing service plans that enhance family functioning. Strong analytical skills and a commitment to client advocacy drive successful outcomes in challenging environments. Resourceful Service Specialist known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, problem-solving, and technical support. Excel in communication, empathy, and adaptability, ensuring exceptional service delivery in fast-paced environments. Highly skilled Service Specialist with background in customer support and service management. Demonstrate strong communication skills, problem-solving abilities, and knowledge of industry best practices. Notable for enhancing customer satisfaction levels and improving operational efficiency in previous roles. High level of competence in handling complex tasks, delivering quality results, and contributing positively to team environments. Dedicated service specialist bringing resourcefulness and strong background combined with exceptional customer service and organizational skills. Approaches each service issue with analytical, level-headed approach to identify needs, resolve problems and maximize customer satisfaction.

Overview

10
10
years of professional experience

Work History

Children Protective Service Specialist (CPS)

State of Michigan Department of Health and Human Services
Detroit, MI
04.2025 - Current

Interview individuals, families, and referral sources to evaluate risks and assess the appropriateness of the referral of services.

Evaluate and assess the customer's strengths and needs to determine the necessary level and nature of intervention services.

• Review case history.

Make home calls, both for assessment and delivery of ongoing services. Home visits require investigations, including observing the client and the client's environment.

Service plan development with client input, to overcome barriers, and improve individual family functioning.

• Provide direct services (i.e., counseling, money management, etc.). As the customer sees a need.

Complete an initial service plan report that includes individuals, children, and/or families' history, needs assessment, and identification of services to address needs.

Make appropriate referrals to other service providers, i.e., psychological, domestic violence, and substance abuse services.

May consult with appropriate court personnel for the purposes of evaluating the appropriateness of court intervention and the production of necessary court documents.

• Testify in court hearings, as appropriate, sharing personal observations of the client and the client environment.

Some positions must be available for on-call assignments.

Pharmacy Technician

Community Rx Pharmacy
Warren, MI
01.2015 - Current
  • Receives written and call-in prescriptions from patients.
  • Verifies patient information, including current insurance information, allergies, etc.
  • Types prescriptions, ensuring that current inventory is being maintained, updates profiles, and prices prescriptions.
  • Verifies with the pharmacist all prescriptions before they are dispensed to the patient.
  • Gives prescriptions to patients, ensuring they understand each medication, and directs specific medication questions to the pharmacist.
  • Collects any money for prescriptions and over-the-counter items.
  • Maintains an accurate inventory of drugs and supplies by using the first-out method.
  • Periodically audits stock to ascertain adequate quantities.
  • Receives shipments, checking items against invoices, i.e., quantity, prices, etc.
  • Put up stock.
  • Stores perishables in the refrigerator.
  • Prepares reports and types of correspondence according to established practices.
  • Performs billing functions, i.e., reconciliations, third-party insurances, etc.
  • Files a variety of materials and maintains neat and orderly files.
  • Maintains a neat and orderly work area.
  • Attends in-service education and departmental meetings as required.
  • Teamed with peers, technicians, and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Assisted the pharmacist with clearing a high volume of prescriptions, and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products, and verified insurance benefits.
  • Verified prescriptions, drug labels, documents, and packages.
  • Maintained pharmacological practices by checking drug inventory, stocking medications, and monitoring supplies.
  • Interpreted and processed medication orders under the supervision of a pharmacist.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
  • Inspected medication storage locations to monitor drug expiration dates, and supply adequate inventory.
  • Liaised with the pharmacist to measure, prepare medication doses, package, and label prescriptions.
  • Prepared prescription transfers to other pharmacies.
  • Improved inventory management procedures to reduce overhead, backorders, and overstock.
  • Operated cash registers to accept payments from customers.
  • Assisted customers by answering questions, locating items, or referring them to the pharmacist for medication information.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Greeted customers and answered questions regarding personal medications, or over-the-counter pharmacy products.
  • Clean and maintain equipment or work areas according to prescribed methods.
  • Ordered, labeled, and counted stock of medications, and entered inventory data into the computer.

Qualified Behavioral Health Professional (QBHP)

TRAC Therapy Research Autism Center
Troy, MI
08.2023 - 12.2024
  • Developed and implemented behavior plans tailored to individual client needs. Work collaboratively and discuss case struggles and areas where all were successful in order for the team to be able to help all clients and their family members reach their goals.
  • Supervised the implementation of Applied Behavior Analysis techniques in order to modify behaviors.
  • Created data collection systems to track progress toward treatment goals.
  • Collaborated with parents and caregivers in developing strategies for implementing ABA techniques at home or in the community setting.
  • Provided consultation and training services to families, schools, and other professionals regarding best practices in ABA intervention methods.
  • Analyzed data collected from various sources, such as interviews, observations, surveys, and tests, to identify patterns of behavior and determine the root causes of maladaptive behaviors.
  • Designed positive reinforcement systems that reward desired behaviors, while discouraging inappropriate ones.
  • Participated in regular case reviews with other clinical staff members to evaluate progress toward treatment objectives.
  • Reviewed relevant literature pertaining to new developments in the field of Applied Behavior Analysis on an ongoing basis.
  • Documented all activities related to clients' cases, including initial evaluations, ongoing treatment plans, progress notes, and discharge summaries for accurate billing purposes.
  • Assessments should be submitted to the clinical director or clinical coordinator for review prior to submission.
  • Assessments must be conducted in a fashion that is objective, with goals that assist the client in overcoming the obstacles associated with their diagnoses.
  • Family guidance and supervision must be conducted in such a way that assists the technician, together with the client, to be able to reach their personal and professional goals.

Student Analyst

Positive Behavior Support Corporation
East Michigan, MI
07.2023 - 10.2023
  • Developed and maintained databases for student records and data analysis.
  • Created reports on student performance, attendance, grades, and other metrics.
  • Assisted in the development of new processes to analyze student data.
  • Performed statistical analyses using software such as SPSS, SAS, and R.
  • Provided individualized behavior therapy services to children with autism spectrum disorders.
  • Developed and implemented ABA treatment plans based on assessment data and behavioral goals.
  • Conducted assessments of the child's current functioning level in areas such as communication, socialization, self-help skills, and academic performance.
  • Monitored client progress through the use of data collection systems and graphing techniques.
  • Trained families, teachers, aides, and other professionals in the implementation of behavior intervention strategies.
  • Implemented a variety of teaching strategies, including discrete trial training, natural environment teaching, and verbal behavior analysis.
  • I attended workshops and seminars related to ABA therapy topics to stay up to date on best practices.

Lead Behavior Technician

Rebound Home and Community Therapy
Grand Rapids, MI
04.2023 - 07.2023
  • Assisting in restructuring environments and activities to support the clients' behaviors, teaching skills that allow the individual to communicate and/or function more effectively.
  • Review behavior plans and other relevant materials (e.g., instructional) developed by behavior analysts for clients in order to facilitate consistent implementation and monitor outcomes appropriately.
  • The implementation of behavioral procedures for the acquisition of replacement skills and the reduction of problematic behaviors, along with data collection and display, is authorized by a recipient’s behavior analysis service plan.
  • Communicate openly with behavior analysts and the regional coordinator.
  • Complete daily progress notes related to the implementation of the intervention plan.
  • Collected and analyzed data, and monitored progress and efficacy of individualized treatment plans.
  • Understood autism spectrum disorder, associated behaviors, and optimum treatments.
  • Assisted with building life and social skills that are useful for everyday activities and interactions.
  • Exercised confidentiality and discretion to maintain HIPAA requirements.
  • Applied proven strategies to positively affect client behaviors.
  • Communicated with patients' family members to explain the treatment process, answer questions, and maintain relationships.
  • Participated in continuing education and in-service training to advance skills.
  • Cultivated relationships with fellow staff members to enhance team collaboration.
  • Completed daily client rounds, tracked client movements.

Behavior Technician

Caliber Autism & Pediatric Therapy, BT
Troy, MI
08.2021 - 12.2021
  • Client care, behavioral skills acquisition, and behavior reduction protocols, reporting to families and caregivers, and maintaining client confidentiality
  • ABA therapy, a caring personality, patience and perseverance, customer service, analytical thinking, and clinical skills.
  • Applied proven strategies to positively affect client behaviors.
  • Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
  • Understood autism spectrum disorder, associated behaviors and optimum treatments.
  • Exercised confidentiality and discretion to maintain HIPAA requirements.
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
  • Participated in continuing education and in-service training to advance skills.

Behavioral Health Associate

Stonecrest Behavioral Health Hospital, Behavior Health Associates, BHA
Detroit, MI
01.2020 - 12.2021
  • Mental health associates, sometimes known as behavioral health associates, help keep the lines of communication open between patients, registered nurses, and licensed health professionals
  • They may assist patients with daily activities including hygiene and self-care.
  • Assisted clients in developing and implementing plans for managing symptoms of mental illness.
  • Provided crisis intervention services to individuals experiencing a behavioral health emergency.
  • Facilitated individual, group, family, and couples counseling sessions.
  • Conducted assessments to identify client needs, strengths, and areas of risk.
  • Collaborated with other healthcare professionals to ensure comprehensive treatment plans were developed and implemented for clients.
  • Monitored client progress through the use of standardized tests and observations.
  • Developed individualized treatment plans that addressed each client's unique needs.

Education

Certification - Global Diplomacy – Diplomacy in The Modern World

University of London
London,United Kingdom
06-2025

Master of Arts - Special Education Applied Behavior Analysis

ARIZONA STATE UNIVERSITY
Tempe, AZ
08.2023

Bachelor of Arts - Psychology

American Public University System
Charles Town, WV
12.2021

Associate of Arts - General Studies

Wayne County Community College District
MI, Detroit
06.2017

High School Diploma -

HORIZON HIGH SCHOOL
Hamtramck, MI
06.2014

Skills

  • Critical thinking
  • Customer service skills
  • Teamwork skills
  • Active listening
  • Relationship building
  • Organizational skills
  • Friendly, positive attitude
  • Flexible schedule
  • Critical thinking
  • Good work ethic
  • Team building
  • Decision making
  • Case management
  • Report writing
  • ABA techniques
  • Data collection
  • Positive and negative reinforcements
  • Behavioral conditions
  • Behavior management
  • Treatment planning
  • Diagnostic ability
  • Crisis intervention
  • Therapeutic expertise
  • Emotional awareness
  • Social work
  • Group therapy
  • Analytical thinking
  • Supervision and leadership
  • Analytical
  • Verifying orders
  • Workflow optimization
  • Supporting pharmacy operations
  • Insurance verification
  • Aseptic techniques
  • Resolving customer issues
  • Quality assurance and control
  • Drug inventory control
  • FDA compliance
  • Preparing bulk medications
  • Problem-solving skills
  • Pharmacy operations
  • Labeling prescriptions
  • Ordering and stocking medications
  • Troubleshooting malfunctioning equipment
  • Insurance billing
  • Stocking shelves
  • Proper labeling procedures
  • Point-of-sale systems proficiency
  • Treatment plan creation
  • Communication
  • People skills
  • Customer service
  • Organization
  • Computer skills
  • Diagnostic test evaluation
  • Therapeutic counseling
  • Outreach programming specialist
  • Clinical documentation mastery
  • Dual diagnosis expertise
  • Practiced in family assessments
  • Behavior modification
  • Treatment plans
  • Group therapy
  • Medication prescribing and administration
  • Records management
  • Goal setting
  • Psychiatric and mental health care
  • Skill building
  • Mental health evaluations
  • Process monitoring
  • Patient health education
  • Case documentation
  • Mental health assessment
  • Patient education
  • Clinical quality improvement
  • Treatment planning
  • Unit management and leadership
  • Client goal planning
  • Clinical interventions
  • Clinical documentation
  • Crisis intervention
  • Tracking client progress
  • CPR/first-aid certified
  • Team building
  • Problem resolution
  • Task prioritization
  • Time management
  • Self-directed
  • Flexible and adaptable
  • Research
  • Active listening
  • Teamwork and collaboration
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Coordinating care
  • Crisis management
  • Patient counseling
  • Critical thinking
  • Treatment plan development
  • Activities of daily living (ADL) assistance
  • Patient needs assessment
  • Behavior observation
  • HIPAA requirements
  • Inpatient treatment
  • Decision making
  • Activity planning
  • Risk assessment
  • Service plan development
  • Client advocacy
  • Court documentation
  • Team collaboration
  • Effective communication
  • Problem solving
  • Cultural competency
  • Family engagement
  • Community resource referral
  • Child development
  • Professional boundaries
  • Courtroom testimony
  • Multicultural sensitivity
  • Interviewing techniques
  • Community networking
  • Motivational interviewing
  • Family assessment
  • Child welfare laws
  • Parenting education
  • Safety planning
  • De-escalation techniques
  • Investigative techniques
  • Confidentiality practices
  • Crisis situations
  • Substance abuse
  • Conducting interviews
  • Multidisciplinary collaboration
  • Abuse and neglect investigation
  • Law enforcement interaction
  • Neglect and abandonment reporting
  • Danger and threat assessments
  • Child interviewing

Languages

English
Full Professional
Bengali
Native/ Bilingual
Hindi
Professional
Urdu
Professional

References

References available upon request.

Timeline

Children Protective Service Specialist (CPS)

State of Michigan Department of Health and Human Services
04.2025 - Current

Qualified Behavioral Health Professional (QBHP)

TRAC Therapy Research Autism Center
08.2023 - 12.2024

Student Analyst

Positive Behavior Support Corporation
07.2023 - 10.2023

Lead Behavior Technician

Rebound Home and Community Therapy
04.2023 - 07.2023

Behavior Technician

Caliber Autism & Pediatric Therapy, BT
08.2021 - 12.2021

Behavioral Health Associate

Stonecrest Behavioral Health Hospital, Behavior Health Associates, BHA
01.2020 - 12.2021

Pharmacy Technician

Community Rx Pharmacy
01.2015 - Current

Certification - Global Diplomacy – Diplomacy in The Modern World

University of London

Master of Arts - Special Education Applied Behavior Analysis

ARIZONA STATE UNIVERSITY

Bachelor of Arts - Psychology

American Public University System

Associate of Arts - General Studies

Wayne County Community College District

High School Diploma -

HORIZON HIGH SCHOOL