AKHYAR RAHMAN
Queens
Summary
Reliable customer service and retail operations associate with over five years of experience in order fulfillment, sales, and team collaboration. Recognized as Associate of the Month for contributions to operational efficiency while maintaining professionalism in fast-paced environments. Proven ability to enhance customer satisfaction through effective communication and attention to detail.
Overview
7
7
years of professional experience
Work History
Order Fulfillment Associate
The Home Depot
Queens
10.2023 - 03.2026
- Resolved customer pickup issues by checking order status and locating missing items, ensuring timely retrieval and enhancing customer satisfaction.
- Staged completed orders for customer pickup, delivery, will call, and service desk handoff while keeping staging areas organized, labeled, and easy for the team to locate.
- Handled large merchandise safely using carts, flatbeds, ladders, and team-lift practices while protecting products from damage.
- Collaborated with department associates, receiving/freight, service desk, and managers to complete high-volume fulfillment tasks accurately and on time, contributing to overall operational efficiency.
- Earned Associate of the Month in September 2024 for consistent strong performance and significant contributions to store operations.
Front of House Team Member
Chick-fil-A
New York
01.2023 - 09.2023
- Provided fast, friendly customer service at front counter, drive-thru, and pickup areas, ensuring professional communication during peak hours.
- Collaborated with fast-paced team to manage customer interactions, orders, payments, stocking, cleaning, and order handoff efficiently.
- Operated POS/register systems for accurate order taking, processing cash/card/mobile payments, and issuing receipts.
- Maintained cleanliness in guest areas including counters, beverage stations, dining room tables, floors, and trash areas while following sanitation standards.
Customer Service Representative
TD Bank
Jackson Heights
01.2022 - 02.2023
- Assisted customers with account questions, service requests, transaction support, and problem resolution, enhancing customer satisfaction.
- Communicated clearly and professionally with customers, listened to concerns, explained next steps, and escalated issues when appropriate.
- Managed sensitive customer information accurately and confidentially, ensuring compliance and trust in a customer-facing banking environment.
- Streamlined daily branch operations by staying organized, maintaining professionalism, and facilitating timely service for customers.
Sales Associate / Cashier
U.S. Polo Assn.
New York
09.2021 - 01.2022
- Assisted customers in high-traffic Times Square retail environment by greeting guests, answering questions, locating merchandise, and facilitating purchasing decisions.
- Operated POS/register systems for purchases, returns, and exchanges while maintaining accuracy with payments and receipts.
- Maintained sales floor presentation by folding apparel, organizing displays, restocking merchandise, and ensuring a clean and inviting shopping experience.
- Supported fitting-room operations and addressed product search and customer service needs while remaining calm and professional during peak periods.
Stock Clerk
Marshalls
Long Island City
06.2019 - 12.2019
- Unloaded and moved items safely to support efficient store recovery and assisted customers in locating products promptly.
- Stocked merchandise and organized products to enhance visibility and accessibility for customers.
- Developed skills in stocking, customer assistance, and teamwork to contribute effectively in a fast-paced retail environment.
Education
High School Diploma -
TVF
Skills
- Order fulfillment
- POS systems
- Inventory management
- Merchandise organization
- Store stocking
- Data Handling
- Product Handling
- Fast-Paced Team Environments
- Time management
- Retail Sales & Product Assistance
- Customer support
- Team collaboration
- Communication & Professionalism
Timeline
Order Fulfillment Associate
The Home Depot
10.2023 - 03.2026
Front of House Team Member
Chick-fil-A
01.2023 - 09.2023
Customer Service Representative
TD Bank
01.2022 - 02.2023
Sales Associate / Cashier
U.S. Polo Assn.
09.2021 - 01.2022
Stock Clerk
Marshalls
06.2019 - 12.2019
High School Diploma -
TVF