Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Akia Ash

Cypress,TX

Summary

Certified Medical Assistant providing clinical and administrative support in busy healthcare settings. Skilled in patient care, medical record management, and assisting with examinations and procedures. Known for strong communication skills, attention to detail, and a compassionate approach to patient care.

Medical professional with strong background in patient care, clinical procedures, and medical administration. Adept at collaborating with healthcare teams to ensure efficient and effective patient service. Skilled in phlebotomy, EKG, and electronic health records. Known for reliability, adaptability, and achieving results in dynamic medical environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Assistant Extern

Care Eleven LLC
01.2025 - 05.2025
  • Supported clinical team with routine exams and office procedures
  • Maintained a clean and organized work environment
  • Practiced effective communication with patients and staff
  • Gained hands-on experience in front office operations and clinical workflows

Patient Sitter

LCMC Hospital
02.2022 - 07.2023
  • Observing and monitoring patient behavior
  • Notifying nurses or medical staff of changes or concerns
  • Assisting with basic needs (e.g., toileting, positioning)
  • Providing companionship and emotional support
  • Ensuring the patient does not fall or pull out medical devices

Customer Service Representative

RaceTrac
01.2020 - 01.2022
  • Resolved customer inquiries through multiple channels, enhancing customer satisfaction and promoting brand loyalty.
  • Led training sessions for new staff, improving team performance and service delivery.
  • Implemented process improvements that streamlined operations and reduced response times for customer issues.
  • Analyzed customer feedback to identify trends, informing strategies for service enhancement and product development.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Crew Member

McDonald's
03.2017 - 01.2020
  • Followed safety protocols consistently, contributing to a safe working environment.
  • Trained new crew members on procedures and best practices for operational efficiency.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.

Crew Member

Raising Cane's
08.2015 - 05.2016
  • Provided exceptional customer service, ensuring a positive experience for all guests.
  • Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
  • Collaborated with team members to maintain cleanliness and organization of workstations.
  • Assisted in inventory management, restocking supplies to meet operational needs.
  • Adapted quickly to changing priorities during peak hours, maintaining service standards.
  • Engaged with customers to promote menu items and address inquiries effectively.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

High School -

BONNABEL MAGNET ACADEMY
05.2016

Skills

  • Clinical assessment skills
  • Injections and phlebotomy
  • Front desk and administrative support
  • Appointment scheduling and insurance verification
  • Patient confidentiality management
  • Empathetic customer assistance

Certification

  • Certified Medical Assistant (CMA) - AAMA, Expires 2027-05-30
  • CPR and First Aid Certified – American Heart Association, Expires 2025-03

Timeline

Medical Assistant Extern

Care Eleven LLC
01.2025 - 05.2025

Patient Sitter

LCMC Hospital
02.2022 - 07.2023

Customer Service Representative

RaceTrac
01.2020 - 01.2022

Crew Member

McDonald's
03.2017 - 01.2020

Crew Member

Raising Cane's
08.2015 - 05.2016

High School -

BONNABEL MAGNET ACADEMY

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