Akia Fox
Chicago,IL
Overview
8
8
years of professional experience
Work History
Job Title
Volunteer
04.2016
- We helped build docks and repaint them, we cut down trees and laid down mulch for the incoming freshman.
Retail Agent
Fly Over Chicago
02.2024 - Current
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Issued tickets to customers and collected payment and fees for desired services.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Greeted customers and provided outstanding customer service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Call center answered phone and questions about Navy Pier, Fly Over and various other things
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Retail Agent
Harry Potter Experience
05.2023 - 09.2023
- Help guests with photos.
- Increased sales by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
Inventory Specialist
Food Cast Inc (Food rocket)
08.2022 - 03.2023
- Pick and pack orders, make sure produce and other goods aren’t damaged or expired
- Pack bags and dispatch them to drivers to get customers orders on time.
Driver
Amazon, Veterans Logistics
06.2021 - 06.2022
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained signatures from customers upon delivery of goods.
- customer service and positive experiences.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
Package sorter
Amazon
09.2020 - 10.2020
- Label carts with route and picking locations that Is sent via phone to pick the correct packages so that they can be shipped to the person who bought the products.
Attraction Attendant
Navy Pier
12.2016 - 01.2020
- I check to make sure guest meet all requirements to use an attraction
- I answer and help guest when needed
- Keep general attraction area(s) clean.
Shopper
Instacart
08.2019 - 09.2019
- Get orders and go through the store to fulfill the orders and pay for them and bag and label them so they can be delivered to the buyers.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Scanned each item's barcode before item's removal from shelf.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Education
Majoring in Zoology -
Western Illinois University
Majoring in Biology - undefined
Harold Washington Community College
Associate of Science - Human And Health Services
Ultimate Medical Academy
Tampa, FL09-2024
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Lincoln Park High School
Chicago, IL01.2017
Skills
- Fast Learner
- Risk Taker
- Communicator
- Complaint resolution
- Technical Support
- Customer Service
- Answering questions
- Data Gathering
- Cash Handling Accuracy
- Item tagging
- Inventory Control
Awards
N/a
Skillscertifications
- Food handlers Certificate
- Liquor License
Timeline
Retail Agent
Fly Over Chicago
02.2024 - Current
Retail Agent
Harry Potter Experience
05.2023 - 09.2023
Inventory Specialist
Food Cast Inc (Food rocket)
08.2022 - 03.2023
Driver
Amazon, Veterans Logistics
06.2021 - 06.2022
Package sorter
Amazon
09.2020 - 10.2020
Shopper
Instacart
08.2019 - 09.2019
Attraction Attendant
Navy Pier
12.2016 - 01.2020
Job Title
Volunteer
04.2016
Majoring in Biology - undefined
Harold Washington Community College
undefined
Lincoln Park High School
Majoring in Zoology -
Western Illinois University
Associate of Science - Human And Health Services
Ultimate Medical Academy