Akia Kennedy
Charleston,WV
Summary
Strong collaborative leader and problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Business Owner/Operator
Self-L.O.V.E Boutique
08.2021 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Direct Care Worker
West Virginia's Choice
08.2019 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Remained alert to problems or health issues of clients and competently responded.
- Kept clients engaged in social networks and communities for personal health and growth.
Assistant Restaurant Manager
Island Rhythm Jamaican Restaurant And Catering
03.2020 - 08.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up six (6) restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Identified team weak points and implemented corrective actions to resolve concerns.
Barista Shift Lead
CAMC General Hospital
06.2017 - 02.2020
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Beauty Advisor
Sephora
10.2016 - 09.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
Direct Support Specialist
Echo & Woods
01.2015 - 06.2016
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Education
GED -
Germantown High School
Philadelphia, PASkills
- Operations Management
- Personnel Management
- Business-to-Business Sales
- Showcase Design
- Management Team Leadership
- Client Rapport-Building
- Professional Relationships
- Front of House Operations
Timeline
Business Owner/Operator
Self-L.O.V.E Boutique
08.2021 - Current
Assistant Restaurant Manager
Island Rhythm Jamaican Restaurant And Catering
03.2020 - 08.2022
Direct Care Worker
West Virginia's Choice
08.2019 - Current
Barista Shift Lead
CAMC General Hospital
06.2017 - 02.2020
Beauty Advisor
Sephora
10.2016 - 09.2019
Direct Support Specialist
Echo & Woods
01.2015 - 06.2016
GED -
Germantown High School
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