Akia McCloud
Medical Assistant
Houston,TX
Summary
Certified Medical Assistant with hands-on experience in primary care. Skilled in clinical procedures, patient education, EMR documentation, and administrative support. Companion care professional skilled in providing support and personalized care. Committed to delivering high-quality, compassionate patient care in fast-paced environments.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Companion Caregiver
Caring People
02.2025 - Current
- Provided personalized caregiver services in alignment individualized care plan.
- Monitored client health status through regular check-ins, promptly reporting any concerns or changes in condition to healthcare providers.
- Support medication administration and vital signs monitoring, ensuring proper dosage and timely administration.
- Prepared nutritious meals for clients, supporting their overall health and dietary needs.
- Encouraged physical activity according to each client''s abilities, fostering improved motor function and overall health benefits.
- Managed household chores such as laundry and cleaning, maintaining a clean and organized living space for clients.
- Provided transportation to appointments and social events, promoting client independence and participation in community activities.
Certified Medical Assistant
UT Physicians
05.2024 - 03.2025
- Supported nurses and GI physician in clinical outpatient care setting.
- Directed patients to exam room and communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assist by physician with various exams, ensuring comfort to the patient.
- Enter patient orders for colonoscopies, endoscopies, labs, imaging, and prescriptions per provider direction.
- Educated patients on pre- and post-procedure prep, including bowel prep, dietary restrictions, and medication guidelines.
- Coordinated patient scheduling for procedures and new patient or post-op appointments.
- Performed routine administrative duties, accurate patient records, uploaded cardiac clearances, lab results, biopsy, and pathology reports into EPIC electronic health records.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Medical Assistant
HCA Healthcare
05.2023 - 04.2024
- Provided support to services to OB-GYN providers in a high-volume outpatient setting.
- Roomed patients, measure vital signs and obtained medical history, medications, symptoms, and allergies recorded in patient history.
- Assisted with in-office procedures including ultrasounds, vulvar biopsies, IUD insertions/removals, and colposcopies, administered injections as directed.
- Scheduled follow-up appointments, scanned in and updated patient charts with diagnostic test results, biopsy reports, referrals and managed prescription refills in patient health record.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Aided in accurate diagnosis by performing laboratory tests and preparing specimens and cultures for analysis.
- Sterilized all procedure instruments in autoclave to ensure proper sanitation.
Medical Assistant/Receptionist
Atlantic Healthcare
07.2020 - 04.2023
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Direct patient to exam room to Interview patients to gather medical history, medication, smoke history and take their vital signs and enter them in patient chart in EHR.
- Performed Ekg, glucose monitor checks, draw blood or prep exam room with instruments and drapes if being examined when directed by physician.
- Insert lab orders when ordered and directed by nurse and physicians and prepare labs to be sent out to Labcorp.
- Clean exam rooms before and after patients, restocked rooms with medical materials.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff and schedule new or established patient appointments
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Improved office ambiance, ensuring clean and organized reception area for positive first impression.
Office Manager
Prestigious Service Center
03.2017 - 07.2020
- Provided professional and courteous front desk support in security training center.
- Coordinated scheduling, check-in, check-out and payments for billing.
- Support Trainee with academic and materials to educate aspiring officers to retain their class D Security License or Class G security license certification.
- Assist fellow officers with job placements also with needed documents and forms needed to prepare to get licensed with the state.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed the efficient flow of client information by confirming accuracy, scanning documents into e-file, and securely storing physical copies.
- Placed new supply orders, managed inventory and restocked classrooms spaces.
- Ensured reception area and classroom was organized and sanitized for preventative safety of health.
Education
Diploma - Medical Assisting
Cambridge College of Healthcare & Technology
Delray Beach, FL 05.2022 - 01.2023
High School Diploma - undefined
Blanche Ely High School
Pompano Beach, FLSkills
Vital signs
Specimen collection
Injections
Sterilization
HIPAA compliance
Appointment scheduling
EMR (EPIC, ECW)
Front desk operations
Referrals
Organizational skills
Patient communication
Phone etiquette
Teamwork
Certification
Certified Clinical Medical Assistant (CCMA)
Timeline
Companion Caregiver
Caring People
02.2025 - Current
Certified Medical Assistant
UT Physicians
05.2024 - 03.2025
Medical Assistant
HCA Healthcare
05.2023 - 04.2024
Diploma - Medical Assisting
Cambridge College of Healthcare & Technology
05.2022 - 01.2023
Medical Assistant/Receptionist
Atlantic Healthcare
07.2020 - 04.2023
Office Manager
Prestigious Service Center
03.2017 - 07.2020
High School Diploma - undefined
Blanche Ely High School