Akia Mcneil
Lakeland,FL
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Operator
Publix Warehouse
5300 Region Court
2022 - Current
- Kept precise inventory records with warehouse management system software.
- Cooperated with team to refine shipping and receiving workflows.
- Conducted regular safety inspections to ensure compliance with company standards.
- Performed routine safety audits to verify adherence to organizational guidelines.
- Maintained acccurate inventory records Justin’s warehouse management softwares
Team Lead/Supervisor
Stryker
Lakeland, FL
09.2018 - 12.2021
- Managed production work orders for designated product lines.
- Followed procedural standards consistently in assigned work areas.
- Contributed to team-oriented environments by ensuring precision and accuracy in work.
- Contributed to team-oriented environments by ensuring precision and accuracy in work.
- Ensured compliance with procedural standards in specific work zones
IHOP server
IHOP | Sunshine Restaurant Partners
Lakeland, FL
07.2017 - 12.2018
- Provided exceptional customer service by accurately taking orders and addressing guest inquiries.
- Operated point-of-sale system for efficient order processing and payment transactions.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Packer/Shipper
Publix Warehouse
Lakeland, FL
10.2017 - 02.2018
- Guaranteed proper packaging procedures were followed.
- Simultaneously managing various tasks.
- Adapted quickly to dynamic environments.
- Maintain high pressure environments
Customer Service Representative
GCServices Group
Lakeland, FL
07.2016 - 10.2017
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
- Answering calls
- Responding to chats
Sales Representative
ADG
Lakeland, FL
05.2017 - 07.2017
- Taking political surveys
- Fast pace
- Determined
- Answering calls
- Responding to chats
Server
Steak N Shake
Lakeland, FL
06.2016 - 04.2017
- Take orders for meals from customers
- Supervise and coordinate all food production and ensure excellent quality
- Adhere to all safety and sanitation regulations
- Manage front and back of house staff
- Leading by example, and a drive of "customers first"
- Oversee the dining room and continue to make an impressive outlook to customers
Call Center Representative
Wipro
Florida
01.2022 - 2023
- managing billing and service requests
- Handle account inquiries, process payments, and provide information on billing for services.
- Trouble shooting problems
- Maintains high levels of customer satisfaction
- Escalate complex issues to appropriate internal departments for resolution.
Education
Graduated - Esthetician
Artistic Nails and Beauty Academy-Lakeland
Lakeland, FL10.2021
High school diploma - Criminal Justice
Bethune-Cookman University
Lakeland, FL03.2017
Skills
- Communications
- Multitasking
- Prioritizing
- Organization
- Problem Solving Abilities
- Decision Making
- Leadership
- Adaptability
- Teamwork
- Reality
- Critical thinker
- Food Preparation
- Food Production
- Food Safety
- Kitchen Experience
- Restaurant Experience
- Serving Experience
- Food Service
- Cleaning Experience
- Host/Hostess
- Warehouse experience
- Materials handling (4 years)
- Heavy lifting
- Clerical experience
- Health care (1 year)
- CPR (2 years)
Certification
- Food Handler Certification
- CPR Certification
Awards
Lieutenant, February 2016, Nominated lieutenant in high school in my criminal justice class.
Groups
- KIRM
- August 2015 to June 2016
- Polk County Sheriff Explorer
- January 2016 to May 2017
- Students About Change
- January 2015 to May 2016
- Made Men
- March 2013 to June 2015
- Peer Up
- April 2014 to 2016
Timeline
Call Center Representative
Wipro
01.2022 - 2023
Team Lead/Supervisor
Stryker
09.2018 - 12.2021
Packer/Shipper
Publix Warehouse
10.2017 - 02.2018
IHOP server
IHOP | Sunshine Restaurant Partners
07.2017 - 12.2018
Sales Representative
ADG
05.2017 - 07.2017
Customer Service Representative
GCServices Group
07.2016 - 10.2017
Server
Steak N Shake
06.2016 - 04.2017
High school diploma - Criminal Justice
Bethune-Cookman University
Operator
Publix Warehouse
2022 - Current
Graduated - Esthetician
Artistic Nails and Beauty Academy-Lakeland